On Call Client Coordinator

Home Care Association of America; Gastonia (NC); Remote; Full time

Job summary

An established industry player in home care services is seeking a dedicated professional to join their team. This role offers a flexible work-from-home schedule and the opportunity for career advancement. You will be responsible for managing caregiver schedules, maintaining positive relationships with clients, and ensuring timely data entry. With on-the-job training and a supportive work environment, this position is perfect for those looking to grow in the home care field. If you have a passion for client service excellence and thrive in a collaborative setting, this opportunity is for you.

Benefits

Flexible Work-from-Home Schedule

On-the-Job Training

Supportive Work Environment

Company Parties

Qualifications

• Two years of experience in an office setting, preferably in private duty home care.
• Must have scheduling or call center experience.

Responsibilities

• Answer telephone calls professionally and courteously during assigned shifts.
• Schedule caregiver teams for client service hours and fill open shifts.

Skills

Scheduling Experience

Microsoft Office Proficiency

Communication Skills

Time Management

Education

High School Diploma

Tools

Home Care Agency Software

Job description

Employer Industry: Home Care Services

Why consider this job opportunity:
- Weekend pay of $225 and weekday pay of $175
- Opportunity for career advancement and growth within the organization
- Flexible work-from-home schedule
- On-the-job training provided
- Supportive and collaborative work environment
- Company parties to foster team spirit

What to Expect (Job Responsibilities):
- Answer telephone calls professionally and courteously during assigned shifts
- Schedule caregiver teams for client service hours and fill open shifts due to caregiver call-outs
- Maintain computer schedules and ensure timely data entry for clients and caregivers
- Provide regular updates to supervisors and maintain positive relationships with clients and caregivers
- Maintain confidentiality of all information pertaining to clients and caregivers

What is Required (Qualifications):
- High school diploma and two years of experience in an office setting, preferably in private duty home care
- Must have scheduling or call center experience
- Proficiency with Microsoft Office applications and home care agency software
- Ability to communicate clearly and fluently in English, both orally and in writing
- Ability to work independently with minimal supervision and handle time constraints effectively

How to Stand Out (Preferred Qualifications):
- Experience with home care agency software
- Demonstrated ability to remain flexible and calm under pressure
- Strong commitment to client service excellence
- Ability to generate goodwill with staff, clients, and referral sources

#HomeCare #RemoteWork #FlexibleSchedule #CareerGrowth #ClientServiceExcellence

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