$16 / Hr. Remote Healthcare Customer Service Agent (GA,FL, & TX RESIDENTS ONLY)

RemX; Phoenix (AZ); Remote; Full time

Job summary

Join a leading company in Phoenix, AZ, as a Customer Service Representative, where you will assist patients in obtaining their prescriptions efficiently. Enjoy a supportive work environment with comprehensive training and a focus on work-life balance. Your role will involve handling inbound and outbound calls, ensuring quality service while adhering to HIPAA regulations. Ideal candidates will have previous call center experience and excellent communication skills.

Benefits

Comprehensive Training

Great Work / Life balance

Qualifications

• 1+ year previous call center experience preferred.
• Must have a quiet location at home to work.

Responsibilities

• Assist patients with prescription medications.
• Utilize call center software to complete account research.
• Adhere to call center metrics and HIPAA regulations.

Skills

Communication

Empathy

Education

High School Diploma or GED

Job description

RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful.

RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.

DO YOU ENJOY HELPING OTHERS? BRINGING EASE AS THEY GO THROUGH DIFFICULTIES WITH OBTAINING THEIR PRESCRIPTIONS?

THEN, THIS ROLE IS FOR YOU!

Come be a part of a team that ensures ease and accessibility for patients to be able to get their prescriptions without having to stress about cost or how fast they may get their prescription!

Why Join Us?

• Pay: $16 / Hr. Weekly Pay
• Schedule: Will be assigned an 8-hour shift M-F between 8am-8pm.
• Comprehensive Training: Get all the tools and support you need to excel in your role.
• Great Work / Life balance and access to courses to help sharpen your skillset.

What You'll Do:

• Assist patients with prescription medications.
• Receive inbound or make outbound calls while providing quality service and empathetically listening.
• Utilize call center software to complete account research and update notes.
• Place calls to insurance companies on behalf of patient needs.
• Adhere to call center metrics and HIPAA regulations.

Requirements:

• Candidate must have a sense of urgency and be able to complete all requirements efficiently.
• Previous call center experience (1+ year preferred).
• Experience with high-volume calls and good communication skills (verbal and written).
• Must have a QUIET location at home to work.
• Reliable internet connection.
• Computer proficiency (able to learn new software and navigate multiple screens).
• High School Diploma or GED.

For immediate consideration, please email your updated resume to [emailprotected] and mention "CSR".