On Call Box Office Attendant

Madison Center For the Arts

Phoenix (AZ)

On-site

USD 20,457 - 29,136

Part time

14 days+

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Job summary

A local arts venue in Phoenix, Arizona is seeking an ON CALL BOX OFFICE ATTENDANT responsible for assisting customers with ticket purchases, operating the ticketing system, and preparing reports. The ideal candidate should possess a high school diploma, strong customer service skills, and be proficient in computer applications such as Excel and Word. This part-time position offers $18 per hour with an on-call work schedule, demanding daytime availability.

Qualifications

High school diploma or equivalent.
Ability to communicate effectively in English.
Possess or ability to obtain a fingerprint clearance card.

Responsibilities

Assist customers with ticket purchases.
Operate ticketing system and follow procedures.
Prepare box office reports as required.

Skills

Customer service/sales skills

Attention to detail

Organizational skills

Effective communication in English

Computer skills (Excel, Word, Outlook)

Education

High school diploma or equivalent

Tools

AudienceView

Job description

Madison Elementary School District, Madison Center For the Arts – Phoenix, Arizona

Job Title

ON CALL BOX OFFICE ATTENDANT

Overview

The Box Office Attendant is an outgoing, detail‑oriented individual responsible for day‑to‑day box office duties and responsibilities.

Qualifications

High school diploma or equivalent.
Possess or ability to obtain a fingerprint clearance card.
Ability to communicate effectively in English with individuals and groups both verbally and in writing.
Ability to relate to public, staff and students in a positive manner.
Ability to demonstrate outstanding customer service/sales skills.
Ability to demonstrate excellent attention to detail and organizational skills.
Ability to work independently and as a team.
Ability to listen to concerns and resolve problems creatively.
Excellent computer skills (Excel, Word, Outlook).
AudienceView experience (preferred).
Prior experience handling cash and balancing a till.
Ability to work efficiently with little or no supervision.

Performance Responsibilities

Assist customers with purchase of tickets over the internet, telephone and in person.
Operate ticketing system and follow box office procedures.
Present a positive and welcoming first impression to customers.
Provide customers with expedient responses to requests and issues, using a broad, precise knowledge of the Madison Center for the Arts performances, policies, and services.
Provide quality customer service by responding in a timely manner to walk‑in customers, phone calls, or e‑mail.
Meet the obligations of the position by completing other duties as assigned.
Prepare box office reports as required for the Box Office Manager.
Reconcile cash sales at the beginning and end of shifts.
Demonstrate discretion and professional behavior handling confidential information.
Uphold Madison Center for the Arts policies and procedures and represent Madison Center for the Arts and Madison School District in a professional and welcoming manner at all times.

NOTE: Applicants may be required to have daytime availability. This position is an on‑call position.

Job Details