On-Call Banquet Server

Sheraton Hotel; Mesa (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Sheraton Hotel in Mesa, AZ is seeking a Server to deliver high-quality food and beverage service in a courteous, efficient, and professional manner. You will take orders, input into POS, ensure accurate presentation, and assist with guest requests while maintaining safety and sanitation standards.

This role requires standing for long periods, ability to lift up to 50 pounds occasionally, and willingness to work varied shifts including nights, weekends, and holidays.

Qualifications

• Must have at least a high school diploma or GED.
• Experience in hotel or Food & Beverage preferred.
• Must meet minimum age to serve alcohol; alcohol awareness/food handler permits as required by law.

Responsibilities

• Greet guests warmly and provide attentive service.
• Describe menu items, ingredients, preparation, and pricing.
• Take orders accurately and enter them into the POS system.
• Deliver orders promptly with proper presentation and temperature.
• Assist with stocking, pre- and post-shift duties, and maintaining clean dining areas.
• Follow procedures for handling guest payments and ensure guest satisfaction.

Skills

Verbal communication

Written communication

Guest service orientation

Attention to detail

Ability to multitask

Basic math

Education

High school diploma or GED

Job description

Scope of Position:

The Server is responsible for delivering high-quality food and beverage service in a courteous, efficient, and professional manner. This includes taking guest orders, serving food and drinks, anticipating guest needs, and processing payments to ensure a positive and memorable dining experience.

Qualifications & Requirements

Education & Experience:

• High school diploma or GED required

• Previous experience in a hotel or food & beverage environment preferred

• Must meet the minimum legal age to serve alcoholic beverages

• Alcohol awareness certification and/or food handler’s permit as required by local/state laws

Physical Demands:

• Ability to stand or walk for extended periods (entire shift if necessary)

• Must be able to lift, carry, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently

• Willingness to work varied shifts including nights, weekends, and holidays

Core Competencies:

• Excellent verbal and written communication skills

• Ability to stay calm and work efficiently in high-pressure situations

• Strong problem-solving skills and decision‑making ability

• Effective listener with strong guest service orientation

• Able to interpret and act on complex information quickly and accurately

• Must be detail‑oriented and able to prioritize tasks to meet deadlines

• Basic understanding of financial transactions and arithmetic functions

Primary Responsibilities

• Greet all guests warmly and provide friendly, attentive, and responsive service

• Describe menu items clearly, including ingredients, preparation methods, and pricing

• Take guest food and beverage orders accurately and input them into the POS system

• Deliver orders promptly, ensuring proper presentation and temperature

• Accommodate special requests whenever possible

• Utilize suggestive selling techniques to enhance guest experience and boost sales

• Perform pre- and post‑shift duties such as stocking service areas, brewing coffee, etc.

• Maintain cleanliness and organization of tables, service stations, and dining areas

• Pre‑bus tables throughout service, removing used dishes between courses

• Ensure beverage glasses remain filled; monitor guest satisfaction proactively

• Follow proper procedures for handling and delivering guest payments

• Maintain awareness of loss prevention, safety, and sanitation standards

• Assist with greeting and seating guests, answering phones, and supporting other team members as needed

• Adhere to all company policies, uniform, grooming, and safety standards

• Attend training sessions and team meetings as required

• Perform additional duties as assigned by management

Additional Knowledge and Expectations

• Familiar with restaurant layout, job roles, and POS systems

• Understand and comply with all alcohol service, food safety, and sanitation guidelines

• Knowledgeable of emergency procedures and fire safety equipment

• Follow all hotel and departmental procedures to ensure smooth and safe operations