On call Banquet Server

Hyatt Indy; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Indy is seeking a Banquet Server to deliver flawless guest service at formal events in a downtown Indianapolis setting. You will prepare rooms, serve meals and beverages, and maintain banquet spaces with a focus on timing and presentation.

Responsibilities include assisting senior staff, stocking and resetting banquet areas, greeting guests, and ensuring compliance with food safety and alcohol policies. Prior experience in banquet service is preferred.

Qualifications

• Knowledge of food and beverage service standards.
• Ability to read, speak, listen and comprehend English.
• Knowledge of table settings and etiquette.
• Alcohol awareness and liquor licensing requirements.

Responsibilities

• Prepare rooms and tables for events and breakfast, lunch, or dinner service.
• Serve meals and beverages at Banquet events as required.
• Assist in setup, replenishment and cleanliness of banquet areas.
• Monitor room readiness and guest comfort during functions.
• Train new staff on service skills and standards.
• Maintain interdepartmental coordination with kitchen, sales and housekeeping.

Skills

Food & beverage service

Guest service

Communication

Teamwork

Alcohol service awareness

Education

High school diploma or equivalent

Job description

186 rooms | 4,500 sq. ft. meeting/event space Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily. Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations. Be in proper uniform while providing excellent customer service while performing in a banquet setting. Follows hotel food safety handling procedures.

Job Title: Banquet Server Department: Banquets Supervision Exercised: None Supervision Received: Banquet Captain, F&B Manager, Assistant General Manager, and Executive Chef.

JOB SUMMARY

Responsible for ensuring that excellent guest service is provided and carrying out daily duties. Serves meals and beverages at Banquet events in the hotel by performing the following duties to ensure that food and beverages are served promptly and the room is presentable.

JOB DUTIES

• Prepare rooms and tables for breakfast, lunch or dinner and rooms are set (table, linen, silverware, glassware, food area) Standards.
• Assists the Banquet Captain, Food & Beverage Manager, and/or Executive Chef with any preparation needs
• Serves guest breakfast, lunch or dinner and beverages from the bar as required
• Make sure the soup ladles, tossed salads, portions pies and desserts, coffee is brewed and performs other service as determined by functions size and guest requirements.
• Participates in all dining room service including cocktail service.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the hotel’s standard drink recipes.
• Ensure that the set-up of the banquet function is completed in a timely manner.
• Ensures that meeting rooms are clean and maintained.
• Trains new employees in service, banquet, and guest service skills
• Maintain interdepartmental relations with the kitchen, sales, and housekeeping departments ensuring all requirements are met.
• Assist in the cleaning and resetting of banquet room(s); Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
• Greet, host, and respond to requests in a friendly and courteous manner

MINIMUM REQUIREMENTS

• High school graduate or equivalent. Must be at least 18 to serve alcohol.
• Complete knowledge of food and beverage preparations, service standards, and service etiquette
• Knowledge of the appropriate table settings and flatware
• Ability to read, speak, listen, and comprehend the English language in order to communicate effectively with team and guests alike Accurately perform all essential job functions
• Ability to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the hotel
• Ability to remember, recite, and promote the variety of menu items
• Ability to adjust quickly to changing conditions in the restaurant, room service and banquet functions
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited principles exist
• Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form Alcohol Awareness Certificate. Must have current liquor license and knowledge of safe food handling.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.