On Call Banquet Captain

HEI Hotels & Resorts; Costa Mesa (CA); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

YouDecide program

Job summary

HEI Hotels & Resorts at Costa Mesa Marriott in Orange County, CA seeks a Lead Banquet team member to ensure exceptional guest experiences during events. You will manage BEOs, coordinate setups, and oversee service with a focus on accuracy and guest satisfaction.

Ideal candidates have hotel experience, strong communication, and knowledge of hotel operations, plus the ability to work under deadlines and adapt to event needs.

Qualifications

• Hotel experience preferred.
• Superior communication skills to provide information and services to guests and management.
• Knowledge of hotel operations, including planning and budget awareness.
• Ability to work under time constraints and deadlines.
• Effective verbal and written communication across audiences.

Responsibilities

• Check Banquet Event Orders (BEO) for accuracy and align with setup.
• Verify room setup follows BEO directions and maintain clean public areas.
• Interact with group representatives and provide needed contact info.
• Communicate BEO changes to catering office and departments.
• Coordinate banquet staff for setups, changes and schedules.
• Serve and reset banquet areas, ensure equipment is returned and areas are clean.
• Know menus and ingredients to explain preparation methods.

Skills

Hotel experience

Communication skills

Operations knowledge

Time management

Verbal and written communication

Job description

About Us

Set in the heart of beautiful Orange County, Costa Mesa Marriott provides excellent service, upscale amenities and a Southern California location that allows guests to explore the area with ease. As an associate at the Costa Mesa Marriott, you will enjoy many great perks! We hold town hall meetings monthly with incentives and team building activities, as well as holiday parties, treat carts, ice cream socials, and lunches with the General Manager. Additionally, you will have access to free shift meals!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $19.00 - $19.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Essential Duties and Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Make contact with group representatives. Explain how to make contact if needed throughout function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Recap all banquet checks at end of each day and turn in to Night Audit.
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Superior communication skills to provide information and associated services to hotel management and guests.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.