On Call Banquet Captain

Marriott Costa Mesa; Costa Mesa (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free shift meals

Team events

Holiday parties

Job summary

The Costa Mesa Marriott is seeking a Lead Banquet Server to guide the serving of guests during banquet functions and ensure a superb guest experience. You will check BEOs, coordinate with banquet staff, and maintain set-up and timing while communicating clearly with guests and team.

Join us in a role that requires strong hospitality knowledge, excellent communication, and the ability to thrive under deadlines. Benefits include shift meals and team events at this property in Costa Mesa.

Qualifications

• Hotel experience preferred.
• Superior communication skills to provide information and services to hotel management and guests.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.
• Check server and house person BEOs to ensure information is accurate.
• Check room set-up to ensure BEO directions are followed and areas are clean.
• Explain menu ingredients and preparation methods for items served.
• Coordinate with banquet staff set-ups, changes and time schedules for all functions.
• Operate as a banquet server; setting up, greeting and serving guests, and breaking down the function.
• Inspect banquet areas at end of function to ensure equipment is returned and areas are clean.
• Recap all banquet checks and report to Night Audit.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Communication skills

Time management

Teamwork

Job description

About UsSet in the heart of beautiful Orange County, Costa Mesa Marriott provides excellent service, upscale amenities and a Southern California location that allows guests to explore the area with ease. As an associate at the Costa Mesa Marriott, you will enjoy many great perks! We hold town hall meetings monthly with incentives and team building activities, as well as holiday parties, treat carts, ice cream socials, and lunches with the General Manager. Additionally, you will have access to free shift meals! What are you waiting for? Join us today at the Costa Mesa Marriott.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $19.00 - $19.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewLead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.Essential Duties and ResponsibilitiesCheck server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.Make contact with group representatives. Explain how to make contact if needed throughout function.Communicate all BEO changes to catering office and affected departments.Coordinate with banquet staff set-ups, changes, and time schedules for all functions.Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.Recap all banquet checks at end of each day and turn in to Night Audit.Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and Skills:Hotel experience preferred.Superior communication skills to provide information and associated services to hotel management and guests.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Ability to work effectively under time constraints and deadlines.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.