M Club Concierge

HEI Hotels & Resorts; San Jose (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation & Sick Leave

Pet Insurance

401(k) with match

Hotel Discounts

Job summary

HEI Hotels & Resorts is seeking a dining services professional at San Ramon Marriott to provide exceptional guest service across dining and concierge tasks. You will greet guests, take orders, use the POS system, and ensure timely and accurate service while maintaining a welcoming environment.

Strong English communication and a friendly, professional demeanor are essential. Familiarity with local attractions, event scheduling, and reservations will help guests maximize their visit, and you will

Qualifications

• High school diploma or equivalent is required.
• One year of experience in a public contact position.
• Hotel experience is preferred.
• Clear and professional English communication with guests and team.
• Ability to adapt communication style across audiences.

Responsibilities

• Deliver friendly, professional service while greeting and assisting guests throughout their dining and hotel experience.
• Take accurate food and beverage orders, enter into POS, and deliver promptly while ensuring guest satisfaction.
• Maintain clean dining areas and restock service stations.
• Provide concierge-style assistance by arranging reservations and local activities.
• Offer directions and information regarding hotel facilities and events.
• Assist guests with mail, packages, and messages when needed.
• Stay up-to-date on hotel services, promotions, and nearby attractions.
• Process guest checks accurately and comply with policies including alcohol service.
• Be available to work regularly and perform other duties as assigned.

Skills

Customer service

English communication

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Compensation

Salary Range: $21.00 - $22.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Provide exceptional guest service by assisting with dining service and concierge-style guest support. This role ensures a welcoming environment, responds to guest requests, provides information about hotel services and local attractions, and supports smooth restaurant and guest service operations.

Essential Duties And Responsibilities

• Deliver friendly, professional service while greeting and assisting guests throughout their dining and hotel experience.
• Take accurate food and beverage orders, enter them into the Point of Sale (POS) system, and deliver orders promptly while ensuring guest satisfaction.
• Maintain clean and organize dining areas by clearing and resetting tables while keeping service stations stocked with necessary supplies.
• Provide concierge-style assistance by answering questions and helping guests arrange reservations for dining, entertainment, transportation, tours, and local activities.
• Offer directions and information regarding hotel facilities, services, and scheduled events.
• Assist guests with receiving mail, packages, and messages when needed.
• Maintain up-to-date knowledge of hotel services, promotions, and nearby attractions to better assist guests.
• Process guest checks accurately and comply with all company policies and applicable state and federal regulations, including alcohol service requirements.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Qualifications And Skills

Education and Experience

• High school diploma or equivalent required.
• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Requires clear and professional English communication skills for interacting with guests and team members.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, team members, guests, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.