M Club Concierge

Marriott San Ramon; San Ramon (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental benefits

Vision insurance

401(k) with matching

Hotel room discounts

Paid time off

Job summary

HEI Hotels and Resorts in San Ramon is seeking a dining/service associate to deliver exceptional guest service in our hotel restaurant and concierge-style operations. You will greet guests, take orders, and coordinate dining experiences with accuracy and care.

Responsibilities include guiding guests on local attractions, arranging reservations, and assisting with mail and packages while maintaining a welcoming environment and knowledge of hotel services.

Qualifications

• High school diploma or equivalent required.
• One year experience in a public contact position.
• Hotel/hospitality experience preferred.

Responsibilities

• Greet guests warmly and provide friendly, professional service.
• Take accurate food and beverage orders and enter them into the POS system.
• Deliver orders promptly and ensure guest satisfaction.
• Clear and reset tables and maintain clean service areas.
• Provide concierge-style assistance with dining, transportation, reservations, and local activities.
• Assist guests with mail, packages, and messages as needed.
• Stay informed about hotel services, promotions, and local attractions.

Skills

English communication

Public contact

Guest service

Education

High school diploma or equivalent

Job description

About UsSan Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the \"HEI Loves\" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $21.00 - $22.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewProvide exceptional guest service by assisting with dining service and concierge-style guest support. This role ensures a welcoming environment, responds to guest requests, provides information about hotel services and local attractions, and supports smooth restaurant and guest service operations.Essential Duties and ResponsibilitiesDeliver friendly, professional service while greeting and assisting guests throughout their dining and hotel experience.Take accurate food and beverage orders, enter them into the Point of Sale (POS) system, and deliver orders promptly while ensuring guest satisfaction.Maintain clean and organize dining areas by clearing and resetting tables while keeping service stations stocked with necessary supplies.Provide concierge-style assistance by answering questions and helping guests arrange reservations for dining, entertainment, transportation, tours, and local activities.Offer directions and information regarding hotel facilities, services, and scheduled events.Assist guests with receiving mail, packages, and messages when needed.Maintain up-to-date knowledge of hotel services, promotions, and nearby attractions to better assist guests.Process guest checks accurately and comply with all company policies and applicable state and federal regulations, including alcohol service requirements.Comply with attendance rules and be available to work on a regular basis.Perform any other job duties as assigned.Qualifications and SkillsEducation and ExperienceHigh school diploma or equivalent required.One year experience in a public contact position.Hotel experience preferred.Ability to establish and maintain effective working relationships with guests and associates.Requires clear and professional English communication skills for interacting with guests and team members.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, team members, guests, etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.