On-Call Audio-Visual Technician for Events

Compass Group USA; Bothell (WA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness

Commuter Benefits

Employee Assistance Program

Life Insurance

Dental & Vision

FSAs

Job summary

Compass Group USA, through Eurest, seeks an Audio Visual Technician to ensure AV requirements are met for client events. You will interface with various AV, communication, and presentation tech, delivering timely responses and maintaining customer relationships.

The role involves on-call scheduling, equipment handling, and coordinating with staff to support conference rooms and events across the portfolio.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary.
• Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
• Assists with conference room set-ups, break downs and any other areas where assistance is needed.

Skills

AV experience

Customer service

Computer skills

Job description

Compass Group USA, through Eurest, seeks an Audio Visual Technician to ensure AV requirements are met for client events. You will interface with various AV, communication, and presentation tech, delivering timely responses and maintaining customer relationships.

The role involves on-call scheduling, equipment handling, and coordinating with staff to support conference rooms and events across the portfolio.