On-Board Experience Lead & Narration Specialist

Alaska Railroad Corporation; Anchorage (AK); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Alaska Railroad Corporation seeks an On-Board Specialist to deliver engaging narration and guest experiences aboard trains. You will lead Tour Guides, coordinate with crews, and address passenger needs while maintaining safety and comfort throughout each journey.

This role requires on-board leadership, strong communication, and the ability to handle high-pressure situations during long hours. Positions are based in Anchorage or Fairbanks with occasional overnight travel.

Qualifications

• High School diploma or GED is required.
• 3 Months Lead/Supervisory experience is required.
• 3 Months Front Line Customer Service Experience is required.
• CPR/First Aid certification within 30 days is required.

Responsabilités

• Deliver clear and engaging narration aboard trains to enhance guest experience.
• Lead and coordinate Tour Guides and coordinate with crew.
• Ensure safety, comfort and satisfaction of passengers during journeys.
• Coordinate boarding and de-boarding at multiple stations and assist passengers.
• Assist with food service coordination and maintain orderly trains.

Connaissances

Leadership

Customer service

Communication

Formation

High School diploma or GED

Description du poste

Alaska Railroad Corporation seeks an On-Board Specialist to deliver engaging narration and guest experiences aboard trains. You will lead Tour Guides, coordinate with crews, and address passenger needs while maintaining safety and comfort throughout each journey.

This role requires on-board leadership, strong communication, and the ability to handle high-pressure situations during long hours. Positions are based in Anchorage or Fairbanks with occasional overnight travel.