OMS Platform Reliability Lead — Remote & Automation

IntelliPro Group

United States

Remote

USD 148,571,000 - 201,008,000

Part time

13 days ago

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Job summary

IntelliPro is seeking an experienced OMS Platform Reliability Lead to drive reliability, automation, and incident management for a high-volume Order Management System. This 100% remote contract role combines Platform Engineering, Site Reliability Engineering (SRE), and technical leadership to improve platform health through observability and self-healing capabilities.

You will lead a technical support team, collaborate with Software Engineering and IT Operations, and own proactive measures to

Qualifications

Bachelor's degree in Computer Science, Software Engineering, or related technical field.
5+ years of OMS Technical Operations, Platform Engineering, or SRE in high-volume SaaS environments.
Experience with REST APIs, JSON, GraphQL, and Java troubleshooting.

Responsibilities

Design automated order replay mechanisms to resolve synchronization failures across event-driven integrations.
Develop automation tools and scripts using Python, REST APIs, or platform SDKs for bulk updates and system remediation.
Build advanced monitoring dashboards using Splunk, Datadog, ELK, or New Relic.
Design proactive alerting to detect stuck orders, inventory mismatches, API failures, and platform issues before customer impact.
Serve as the highest technical escalation point for production issues requiring Java debugging and GraphQL troubleshooting.
Perform RCA using application logs and event-driven architecture; analyze API performance and DB interactions for improvements.