OMS Application Engineer

OpenKrill; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Warner Music Group is seeking an OMS Application Engineer to maintain, upgrade, and support the global commerce systems. The hybrid role blends software engineering and production support, focusing on scalability, resiliency, and data-driven decisions.

The ideal candidate will implement Java solutions, upgrade frameworks for security, and monitor systems while leading on-call incident response and continuous improvement through automation.

Qualifications

• Experience implementing and maintaining IBM Sterling OMoC and IBM Sterling Inventory Visibility.
• Strong Java software development background and understanding of microservices.
• Experience with relational and NoSQL databases; knowledge of messaging (pub/sub).
• Hands-on AWS cloud resources management; on-call and incident management experience.

Responsibilities

• Implement new and improve existing Java code; participate in design and code reviews.
• Monitor production systems; improve observability; lead RCAs for outages.
• Troubleshoot, document, and resolve issues with business and operations users; run manual workflows and automate them.
• Enhance CI/CD pipelines and maintain team knowledge bases and runbooks.

Skills

Java development

Effective communication

Global collaboration

SLA management

Tools

IBM Sterling OMoC

IBM Sterling Inventory Visibility

AWS

Relational databases

NoSQL databases

Microservices

GitHub Actions

IaC (Infrastructure as Code)

Job description

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.

Technology is one of the most important parts of our business. Whether it's signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights - technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality. Check out first-hand accounts from the WMG engineering, product, design, infrastructure and data teams in our blog!

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.

Your role:

As an OMS Application Engineer, you'll play a key role in maintaining, upgrading, and supporting the technical systems that power Warner Music Group's global commerce ecosystem. This hybrid role combines elements of software engineering and production support, requiring adaptability, technical breadth, and a strong customer focus. We're looking for an engineer who takes personal pride in system health and possesses the mindset to improve and maintain systems for scalability, resiliency, and long-term stability.

Here you'll get to:

Software Engineering & Upgrades

• Implement new and improve existing codes in Java
• Participate in design reviews and code reviews
• Debug and resolve systems errors identified by automated or manual testing
• Upgrade application frameworks to stay current with security patches, support, and performance improvements

Reliability & Monitoring

• Monitor production systems and improve observability to detect and resolve issues proactively
• Lead root cause analyses (RCA) for outages and implement corrective actions

Support & Operations

• Partner with business and operations users to troubleshoot, document, and resolve issues
• Execute manual workflows (e.g., data queries, AWS resource modifications, job restarts) and automate them for efficiency
• Participate in the on-call rotation, responding to high-priority production incidents

Automation & Continuous Improvement

• Enhance CI/CD pipelines (e.g., GitHub Actions, infrastructure-as-code (IaC))
• Contribute to and maintain team knowledge bases, runbooks, and technical documentation
• Drive continuous improvement through process automation and tooling enhancements

About you:

• Experience in implementing and maintaining IBM Sterling OMoC and IBM Sterling Inventory Visibility
• Experience in software development, ideally with Java
• Experience with relational databases and NoSQL database
• Solid understanding of system integration and messaging (pub/sub)
• Experience in developing and maintaining microservices
• Hands-on experience in managing cloud resources in AWS
• Experience being on-call, managing incidents, and meeting SLA commitments
• Effective communicator who can bridge technical and non-technical discussions
• Adhere to timeline with excellent quality of deliverables
• Passionate about knowledge dissemination and process improvement
• Comfortable collaborating in global distributed teams across multiple time zones

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright 2025 Warner Music Inc.