Omnichannel Solutions Product Delivery associate - Payments - Senior Associate

Testing Site - JPMC; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking a Senior Product Delivery Associate to enable stable, scalable product delivery within Omnichannel Solutions Delivery and Operations.

The role involves cross-functional collaboration, problem solving in production environments, and driving change readiness activities to support risk and regulatory requirements.

Qualifications

• 5+ years’ experience in payments industry or related tech field.
• 3+ years in an engineering or related technical role with integrated solutions.
• Strong analytical and communication skills, both verbal and written.
• Understanding of payment application components and dependencies; performance monitoring.
• Experience in product delivery, deployment processes, and change readiness.

Responsibilities

• Provide production-level support for payment applications, including troubleshooting and root cause analysis.
• Resolve escalated technical issues by debugging and verifying network connectivity and traces.
• Ensure product documentation, guides, and reference materials are created and maintained.
• Collaborate with Product Delivery Manager to execute delivery tasks and improve efficiencies.
• Support change management activities across partners and ensure compliance with risk and regulatory requirements.
• Raise blockers to the Product Delivery Manager to manage dependencies and resources.

Skills

Payments industry experience

Engineering role experience

Effective communication

Payment components knowledge

Product deployment knowledge

Change management experience

Education

Bachelor’s degree in CS or related field

Job description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Provide production-level support for payment applications, including troubleshooting, defect validation, and root cause analysis
• Resolve escalated technical issues by debugging, verifying enterprise network connectivity, and setting up traces..
• Ensure product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Required qualifications, capabilities, and skills

• 5+ years’ experience in the payments industry or a related technology field is required.
• 3+ years in an engineering or related technical role with integrated solutions required.
• Strong ability to analyze issues and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).
• Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring.
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Hands-on experience in enterprise-level network configuration and diagnostics strongly preferred.
• Bachelor’s degree in computer science or a related technical field is preferred.
• Experience executing operational management and change readiness activities.