Senior Product Associate -Payments Value Added Services

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Senior Product Associate to help manage a defined set of in-market tokenization and credential-management products within the Payments Value-Added Services Platform.

You will write clear requirements, collaborate with product managers and engineers, analyze client data, support onboarding and incident follow-through, and contribute to launching next-generation payment credentials while communicating risks and next steps to stakeholders.

Qualifications

• 3+ years of product management in payments or fintech.
• Experience in writing clear requirements, epics, and user stories.
• Strong data analysis skills to inform decisions.
• Excellent written and verbal communication with cross-functional teams.
• Bachelor's degree or equivalent practical experience.
• Willingness to travel occasionally.

Responsibilities

• Partner with Product Managers to support the roadmap and daily operation of a defined set of in-market tokenization and credential-management products
• Write requirements, epics, and user stories with clear acceptance criteria, and maintain a prioritized backlog
• Support client onboarding, escalations, and incident follow-through with engineering, operations, and relationship managers
• Collaborate with engineering on release planning, production readiness, and testing
• Analyze product and client data, such as authorization performance, adoption, and operational metrics, to identify improvements and track outcomes
• Maintain product documentation, including developer-facing documentation and FAQs
• Support a delivery workstream for the next-generation payment credential platform
• Communicate status, risks, and next steps to stakeholders

Skills

Product management

Requirements writing

Data analysis

Communication

Travel

Lifecycle knowledge

Education

Bachelor's degree or equivalent practical experience

Tools

APIs

Developer documentation

Job description

You enjoy turning client problems and data into clear product improvements, and you want to learn how payment infrastructure works at serious volume. Join us to build your product skills on products that power the daily payment experience for millions of consumers.

As a Senior Product Associate on the Payments Value-Added Services Platform team, you will help manage and improve a defined set of in-market products, which include network tokenization, account updater, acquirer tokenization, and consumer profiles. You will partner closely with Product Managers and engineering to turn client needs and data into clear requirements, and to deliver improvements that strengthen onboarding and authorization performance.

You will also contribute to our next-generation payment credential platform by supporting one of its delivery workstreams, including requirements, documentation, and testing coordination.

You will work with Product Managers, engineering, operations, card network partners, relationship managers, and clients. This role combines supporting the products we run today with helping build what comes next.

In your first year, you will take ownership of a defined set of products and deliver improvements, and you will support a platform workstream through delivery.

Job responsibilities

• Partner with Product Managers to support the roadmap and daily operation of a defined set of in-market tokenization and credential-management products
• Write requirements, epics, and user stories with clear acceptance criteria, and maintain a prioritized backlog
• Support client onboarding, escalations, and incident follow-through with engineering, operations, and relationship managers
• Collaborate with engineering on release planning, production readiness, and testing
• Analyze product and client data, such as authorization performance, adoption, and operational metrics, to identify improvements and track outcomes
• Maintain product documentation, including developer-facing documentation and FAQs
• Support a delivery workstream for the next-generation payment credential platform
• Communicate status, risks, and next steps to stakeholders

Required qualifications, capabilities, and skills

• 3+ years of experience in product management or a relevant domain such as payments, fintech, or technology
• Knowledge of the product development life cycle, including discovery and requirements definition
• Ability to write clear requirements, epics, and user stories
• Working knowledge of data analysis and comfort using data to inform decisions
• Strong written and verbal communication, and the ability to work with engineering and cross-functional partners
• Bachelor's degree or equivalent practical experience
• Some Travel Required

Preferred qualifications, capabilities, and skills

• Background in payments, financial technology, or financial infrastructure
• Familiarity with APIs, webhooks, and developer-facing documentation
• Working knowledge of card payments, including authorization and token lifecycle, and PCI data handling
• Experience working with payment integrators, payment orchestration services, or payment credential vault providers, whether as a user, partner, or builder
• Experience working in a matrixed organization
• Familiarity with AI tooling, such as workflow automation, generative AI tools, or agent-based workflows