Omnichannel IT Delivery Leader

Delta Faucet Company; Indianapolis (IN); On-site; USD 121,000 - 191,000; Full time

Benefits offered by this job

Culture & Inclusion

Wellbeing benefits

Learning & Development

Volunteer opportunities

Job summary

Delta Faucet Company is seeking an IT Delivery Manager for Channel, Experience & Portfolio (CEP) to lead omnichannel digital experiences across B2B2C, D2C, and B2B. You will drive a technology roadmap, coordinate with Marketing, eCommerce, Sales Operations, and Analytics, and oversee the digital project portfolio from planning through delivery.

The role combines strategic leadership with hands-on delivery across Salesforce, Genesys, SAP, web development, and data/marketing cloud technologies.

Qualifications

• Bachelor's in computer science, information technology, engineering, business administration or related field.
• 8+ years of experience delivering technology solutions in Sales, Marketing, Service and IT functions.
• Proven experience leading and developing cross-functional talent.
• Proven experience with delivery methodologies, including waterfall and agile, and with value streams, PODS, or fusion teams.
• Experience with Salesforce Sales and Service Cloud, Genesys, ordering including B2C and B2B Commerce as well as SAP Order to Cash, web development and content management, and knowledge of Data Cloud & Marketing Cloud and/or other enterprise-level technology solutions in the digital experience domain.
• Experience delivering generative AI across varying toolsets to increase efficiencies while maintaining brand, privacy and governance standards.
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Budget management and financial forecasting experience
• Strong project management, leadership, and organization skills (PMP or Scrum certification desired)
• Industry certifications are a plus

Responsibilities

• Champion collaborations across all relevant business functions (Marketing, Revenue Management, eCommerce & Sales Operations, Customer Service and Analytics).
• Advise and develop experienced cross-functional teams with high business and technical savvy
• Collaborate on a technology roadmap that will drive Delta market leadership in all aspects of the digital domain compared to our competitors
• Lead the Digital portfolio of projects, driving transformation and new capabilities throughout the value stream.
• Support Project leads through resource planning, technical sequencing, risk, and issue resolution
• Collaborate across value streams and fusion teams to deliver on the roadmap as well as unplanned opportunities
• Guide the organization through process change and adoption of technology
• Lead as well as support the value stream, including product owners, functional and technical resources, outsourced vendor teams, and augmented talent teams
• Manage external resources, including contracting, performance, and evaluations
• Develop and manage the value stream budget as well as reporting on qualitative and quantitative results
• Lead all aspects of stakeholder/customer/vendor relations to ensure that service expectations are met or exceeded

Education

Bachelor's in computer science, information technology, engineering, business administration or related field

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Genesys

SAP Order to Cash

Web development

Content management

Data Cloud

Marketing Cloud

Job description

Delta Faucet Company is seeking an IT Delivery Manager for Channel, Experience & Portfolio (CEP) to lead omnichannel digital experiences across B2B2C, D2C, and B2B. You will drive a technology roadmap, coordinate with Marketing, eCommerce, Sales Operations, and Analytics, and oversee the digital project portfolio from planning through delivery.

The role combines strategic leadership with hands-on delivery across Salesforce, Genesys, SAP, web development, and data/marketing cloud technologies.