Omnichannel eCommerce Growth & Partner Manager

ADP, Inc.; Boca Raton (FL); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company matching

Company-paid life insurance and long‑

Job summary

ADP, Inc. seeks a seasoned eCommerce Account Manager, Omnichannel, to drive profitable sales growth across omnichannel, marketplace, and eCommerce partners.

You will own strategic account plans and cultivate relationships with key retailers such as Home Depot, Wayfair, Overstock, Target Plus, and others. You will collaborate with Merchandising, Planning, Finance, Marketing, Supply Chain, Customer Service, and Digital teams to expand distribution, optimize pricing and promotions, and grow ROAS

Qualifications

• Bachelor's degree in Business, Marketing, eCommerce, Merchandising, Sales, or a related field.
• 3+ years of experience in eCommerce, marketplace sales, omnichannel sales, account management, or retail sales.
• Experience managing marketplace or major retail accounts such as Wayfair, Home Depot, Target Plus, Overstock, Walmart Marketplace, Amazon, or similar retailers.
• Proven success growing sales, profitability, and customer relationships.
• Strong understanding of digital merchandising, marketplace operations, retail media, and category management.
• Strong analytical skills with the ability to interpret sales performance and market trends.
• Advanced proficiency in Microsoft Excel, PowerPoint, and related business applications.
• Excellent communication, presentation, relationship-building, and organizational skills.

Responsibilities

• Own and manage assigned omnichannel and marketplace accounts to drive profitable revenue growth.
• Build and maintain strong relationships with merchants, buyers, category managers, and key customer stakeholders.
• Develop and execute account growth plans that expand distribution, market share, and sales performance.
• Conduct business reviews and identify opportunities to enhance account productivity and profitability.
• Support strategic national retail accounts as needed.
• Develop annual account plans and joint business strategies.
• Analyze category performance, market trends, and customer insights to identify growth opportunities.
• Present assortment recommendations, promotional plans, and business opportunities to retail partners.
• Support the launch and growth of new marketplace and dropship relationships.
• Partner with Digital Marketing teams to execute retail media and marketplace advertising programs.
• Monitor campaign performance and identify opportunities to improve ROAS.
• Improve online visibility, digital content, and customer engagement across retail platforms.
• Develop product assortment strategies aligned with retailer needs and company objectives.
• Coordinate promotional calendars, seasonal events, and marketplace-specific campaigns.
• Support online merchandising and product content optimization.
• Track sales, profitability, inventory, forecasting, and key performance indicators.
• Analyze customer, category, and competitive trends to develop actionable recommendations.
• Prepare and present business performance reports and growth opportunities.
• Partner with Supply Chain and Planning teams to support inventory availability and promotional execution.
• Work closely with Marketing, Finance, Supply Chain, Operations, Customer Service, Merchandising, and Digital teams.
• Support strategic initiatives that enhance customer satisfaction and business performance.

Skills

Account management

Omnichannel sales

Strategic selling

Relationship building

Data analysis

Excel

Communication

Education

Bachelor's degree in Business or related field

Tools

Syndigo

PIM systems

DAM platforms

Amazon Seller Central

Vendor Central

Job description

ADP, Inc. seeks a seasoned eCommerce Account Manager, Omnichannel, to drive profitable sales growth across omnichannel, marketplace, and eCommerce partners.

You will own strategic account plans and cultivate relationships with key retailers such as Home Depot, Wayfair, Overstock, Target Plus, and others. You will collaborate with Merchandising, Planning, Finance, Marketing, Supply Chain, Customer Service, and Digital teams to expand distribution, optimize pricing and promotions, and grow ROAS