Omnichannel Customer Care & Sales Specialist

MSC Industrial Direct Co.,Inc.; Hanover Park (IL); On-site; USD 23,000 - 36,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. invites applicants for the Representative, Customer Care – Regional Omnichannel role in Hanover Park, IL. You will handle customer voice and email interactions, quote, sell and service MSC's large customer base while supporting Field Sales Associates.

Responsibilities include processing orders, resolving issues, upselling, and using systems like AS/400, Salesforce and Oceana to deliver accurate, timely service and strengthen customer relationships.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Demonstrated sales skills required.
• Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as AS/400, Oceana and the MSC website required.
• Excellent communication skills required including the ability to speak and write standard business English required.

Responsibilities

• Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, and upsell.
• Interacts with Field Sales Associates to promote MSC's solutions and account retention.
• Proficient in MSC processes and applications relevant to the role.
• Utilizes systems (AS/400, WebSOE, Salesforce, Oceana & vendor sites) to address customer needs and quote requests.
• Delivers customer experiences across channels with focus on satisfaction and revenue growth.
• Builds strong customer relationships to enhance satisfaction and quoting opportunities.
• Takes ownership of difficult issues and resolves them promptly.
• Fosters MSC culture and participates in special projects.

Skills

Customer service

Sales skills

Communication

Education

High school diploma or equivalent

Tools

AS/400

Oceana

Salesforce

MSC Website

Job description

MSC Industrial Direct Co.,Inc. invites applicants for the Representative, Customer Care – Regional Omnichannel role in Hanover Park, IL. You will handle customer voice and email interactions, quote, sell and service MSC's large customer base while supporting Field Sales Associates.

Responsibilities include processing orders, resolving issues, upselling, and using systems like AS/400, Salesforce and Oceana to deliver accurate, timely service and strengthen customer relationships.