Omni Strategy Analyst: Data-Driven Ops & Optimization

DICK'S Sporting Goods; Coraopolis (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

DICK'S Sporting Goods is seeking an Analyst to join the omni order management team to optimize processes and improve data visibility across functions, reducing cancellations and ensuring accurate product setup.

The role emphasizes data-driven insights, cross-functional collaboration, and developing subject-matter expertise in OMS and related systems, with focus on improving customer experience and business performance.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5-7 years experience with at least 5 years cross-functional retail experience.
• Business Analyst work experience required.
• Heavy use of Microsoft Office.
• Alteryx certification.
• Data Analysis (Databricks, Intera, SCI).
• Extensive cross functional Retail knowledge.
• Comfortable with information systems.
• Strong analytical skills with data tools such as Excel, Alteryx, Power BI.
• Problem-solving skills with the ability to translate data into actionable insights
• Excellent communication and collaboration skills across cross-functional teams.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Detail-oriented with a proactive approach to problem-solving.
• Experience in process documentation and operational support preferred.

Responsibilities

• Collaborate with the Manager and Business Analyst to define and implement best practices for coordinator workflows.
• Pull and analyze data to support meetings with business partners, providing insights that drive decision-making.
• Monitor order fulfillment through coordinators, including aged orders and presale order processes.
• Track and elevate product setup issues such as missing DIMs and UPCs.
• Lead Ship-From-Store (SFS) review meetings with business partners to ensure alignment and issue resolution.
• Represent the team in cross-functional meetings (e.g., VC Real Estate, Launch Planning) to provide operational insights and updates.
• Support business partners with eligibility requirements and ad-hoc requests.
• Maintain and update process documentation based on evolving practices.
• Assist in training new associates and team members by sharing subject matter expertise and process knowledge.
• Drive initiatives to reduce retailer cancel rates and improve order accuracy.
• Identify and implement solutions to reduce athlete contacts related to WIZMO (Where Is My Order) inquiries.
• Obtain Alteryx certification and contribute to the development and maintenance of data queries and workflows.

Skills

Analytical thinking

Cross-functional collaboration

Communication

Project management

Detail-oriented

Education

Bachelor7s Degree or equivalent

Tools

Alteryx

Databricks

Intera

SCI

Power BI

Excel

Job description

DICK'S Sporting Goods is seeking an Analyst to join the omni order management team to optimize processes and improve data visibility across functions, reducing cancellations and ensuring accurate product setup.

The role emphasizes data-driven insights, cross-functional collaboration, and developing subject-matter expertise in OMS and related systems, with focus on improving customer experience and business performance.