Omni Strategy Analyst - Data-Driven Ops

DICK'S Sporting Goods; Coraopolis (Allegheny County); On-site; USD 75,000 - 110,000; Full time

Job summary

At DICK’S Sporting Goods, the Analyst role supports omni order management by combining strategic thinking with analytical execution to optimize processes and data visibility. This position focuses on reducing risk, improving customer experience, and enabling cross-functional collaboration across teams.

The ideal candidate will bring 5–7 years of cross-functional retail experience, strong data skills (Excel, Alteryx, Power BI), and the ability to translate data into actionable insights while

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5-7 years of experience, including a minimum of 5 years cross functional retail experience.
• Business Analyst work experience required.
• Heavy use of Microsoft Office.
• Alteryx certification.
• Data analysis with Excel/Power BI or similar tools.
• Extensive cross functional Retail knowledge.
• Comfortable with information systems.
• Detail-oriented with a proactive approach to problem-solving.
• Experience in process documentation and operational support preferred.

Responsibilities

• Collaborate with the Manager and Business Analyst to define and implement best practices for coordinator workflows.
• Pull and analyze data to support meetings with business partners, providing insights that drive decision-making.
• Monitor order fulfillment through coordinators, including aged orders and presale order processes.
• Track and elevate product setup issues such as missing DIMs and UPCs.
• Lead Ship-From-Store (SFS) review meetings with business partners to ensure alignment and issue resolution.
• Represent the team in cross-functional meetings to provide operational insights and updates.
• Support business partners with eligibility requirements and ad-hoc requests.
• Maintain and update process documentation.
• Assist in training new associates and team members by sharing subject matter expertise and process knowledge.
• Drive initiatives to reduce retailer cancel rates and improve order accuracy.
• Identify and implement solutions to reduce athlete contacts related to WIZMO (Where Is My Order) inquiries.
• Obtain Alteryx certification and contribute to data queries and workflows.
• Become a subject matter expert in assigned business areas and related systems.

Skills

Advanced Excel skills

Power BI

Alteryx

Data analysis

Cross-functional collaboration

Communication skills

Attention to detail

Education

Bachelor's Degree or equivalent

Tools

Databricks

Intera

SCI

Job description

At DICK’S Sporting Goods, the Analyst role supports omni order management by combining strategic thinking with analytical execution to optimize processes and data visibility. This position focuses on reducing risk, improving customer experience, and enabling cross-functional collaboration across teams.

The ideal candidate will bring 5–7 years of cross-functional retail experience, strong data skills (Excel, Alteryx, Power BI), and the ability to translate data into actionable insights while