Omni Stockist - Boston, MA - Copley

Fendi; Boston (KY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

Fendi is seeking an Omni Stockist to support store management and the broader network, driving sales across retail and digital channels. You will partner with store teams to optimize consignment, clienteling, and virtual selling while ensuring an exceptional customer experience.

Responsibilities include order prioritization, cross-channel fulfillment, and collaboration with leadership to streamline processes. This role requires strong communication, flexibility, and a customer-first mindset.

Qualifications

• Minimum 2–4 years in retail or customer experience, luxury preferred.
• Strong interpersonal communication skills and client focus.
• Proficiency with in-store digital tools and POS systems.

Responsibilities

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers.
• Pull deliveries, package, and deliver to shipping department.
• Attend meetings with leadership and selling teams to build cross-functional partnerships.
• Prepare merchandise for shipping with accurate packaging and wrapping.
• Support consignments to send to clients and in-store cross-channel processes.
• Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.
• Perform daily Omni-Channel tasks (Curbside, Ship-from-Store, BOPIS).
• Support order fulfillment and delivery through multiple shipping options.
• Reduce incorrect order fulfillment and returns.
• Improve resolution time for open client cases and warehouse communication.
• Participate in Loss Prevention for Omni-Channel processes.
• Complete all processes per service level standards.
• Assist in BOPIS aged order review and restock if needed.
• Support HERO and HEAVEN clienteling platforms; act as a resource for store teams.
• Build targeted clienteling lists for events and promotions; track results.
• Deliver new experiences and host virtual appointments.

Skills

Retail experience

Customer service

Communication

Team collaboration

Tech literacy

Flexibility

Inventory control

Education

Associate degree or equivalent experience

Tools

PowerPoint

Excel

Word

Microsoft Office

Job description

Job Responsibilities

The Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.

Position

Omni Stockist

Job Responsibilities

The Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.

Responsibilities

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers.
• Pull deliveries, package, and deliver to shipping department.
• Attend meetings with leadership team and selling team to build cross functional partnerships.
• Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place.
• Support selling team in your store with preparing consignments to send to clients.
• Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.
• Perform daily Omni-Channel tasks in the store including Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes
• Support order fulfillment and delivery through multiple shipping options, ship to home, pick up in store and white glove services.
• Reduce cases of incorrect order fulfillment, i.e. wrong / damaged items received.
• Improve accuracy and speed of return management.
• Improve resolution time for open client cases on orders.
• Be the client voice and advocate at the warehouse to ensure detailed execution of activities.
• Participate in Loss Prevention procedures related to Omni-Channel processes
• Fulfill the company-defined customer experience by completing all processes according to our service level standards
• Assist in the BOPIS aged order review by reviewing orders, changing order status in the system, and returning product to the sales floor when need be
• Support the day-to-day usage of the in-store digital clienteling platform HERO and HEAVEN, Client Compass, and act as a key resource and technical authority for store teams and cross-functional partners
• Partner with the leadership to build targeted clienteling lists to support key promotional events, track results and share
• Deliver new and inventive experiences to improve operations and clients' happiness, host virtual appointments
• Participate in the completion of incoming SFS orders including picking, packing, and shipping orders

Profile

• Minimum 2-4 years professional experience in retail or customer experience, luxury experience preferred
• Associate degree or equivalent experience a plus
• Stock control and selling experience, in luxury retail a plus
• Strong interpersonal communication skills
• Strong drive for results
• Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
• Strong skills in PowerPoint, Excel, Word, and Microsoft Office
• Ability to work in a collaborative team environment
• Ability to use POS system and its inventory management functions
• Digital Literacy required
• Ability to lift boxes / weight up to 25lbs
• Foreign language skill is a plus
• Must have flexible availability, some nights, weekends, and holidays
• 50% physical labor

Additional Information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.