Omni Experience Lead - Charleston, SC

Belk; Charleston (SC); On-site; USD 2,066,000 - 3,444,000; Part time

Benefits offered by this job

Monthly bonus

Job summary

Belk in Charleston, SC seeks an Omni Experience Lead to drive sales and deliver a positive customer experience through accurate, efficient order execution. You will orchestrate collaboration across merchandising, operations, and selling teams to achieve omni excellence and store objectives.

This is an hourly position with monthly bonus eligibility. You will help lead a team that puts customers first, empowering associates to do the right thing and grow together as a high-performing unit.

Qualifications

• One or more years of retail experience and a dedication to customer service excellence.
• Ability to use data, guidance, and judgement to support timely decisions.
• Self-directed with minimal supervision in a deadline-driven environment.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Execute omni process and procedures, leading picking, packing, and shipping to maximize productivity.
• Maintain fulfillment equipment and organize pickup areas for efficiency.
• Communicate daily goals and key tasks to team; foster knowledge sharing.
• Use omni planning tools to forecast units and labor hours; plan workload.
• Track fulfillment supply usage and place replenishment orders.
• Adapt to changing circumstances and adjust tactics accordingly.
• Support onboarding and ongoing learning for associates; promote engagement.
• Provide excellent customer service and support during peak periods.
• Lead shortage control, ensuring asset protection and safety protocols.

Skills

Customer service

Team leadership

Data-driven decisions

Technology proficiency

Communication excellence

Job description

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising, operations, and selling teams to ensure omni excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity. Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency.
• Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store omni results.
• Utilize omni planning tools to determine forecasted unit projections and required labor hours. Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled.
• Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.
• Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols.

Skills And Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.