Omni Commerce Lead

BJ's Wholesale Club; Marlborough (MA); Hybride; USD 103 000 - 132 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits

401(k) retirement savings with company

Employee stock purchase plan

Résumé du poste

BJ’s Wholesale Club, a premier retail partner in Marlborough, MA, seeks an Omni Commerce Lead to drive growth across Same-Day Delivery, Pickup, Ship-to-Home, and Marketplace channels. You will partner with Marketing, Merchandising, Product, Digital Experience, Fulfillment, and Operations to align with enterprise goals and optimize customer experiences.

The role emphasizes cross-functional leadership, strategic planning, and data-driven decision making to accelerate revenue growth while

Qualifications

• 5–8 years in digital commerce, omni-channel or retail operations.
• Strong analytical and problem-solving skills using data.
• Experience coordinating cross-functional initiatives.
• Understanding of digital commerce fundamentals like conversion, customer journey optimization, promotions, and merchandising.
• Excellent organization and project management in fast-paced environments.
• Effective communication and collaboration skills.
• Proficiency in Excel, PowerPoint, and analytics tools.

Responsabilités

• Drive omni-commerce growth initiatives and go-to-market strategies.
• Own the omni-commerce marketplace strategy with partnerships, including DoorDash and Instacart, and explore new opportunities.
• Lead performance analysis across omni-channel programs and translate insights into actionable plans.
• Optimize the omni-channel customer journey across digital experiences and fulfillment capabilities.
• Lead pricing, promotions, and merchandising strategy across channels.
• Track KPIs and deliver executive-ready reporting and insights.
• Lead cross-functional initiatives with Marketing, Merchandising, Product, Digital Experience, Fulfillment, and Operations.
• Coordinate channel launches and enhancements with technical and business teams.
• Identify opportunities for continuous improvement using data and feedback.
• Coordinate vendor and partner alignment to accelerate initiatives.

Connaissances

Digital commerce

Omni-channel

Data analytics

Cross-functional leadership

Communication

Excel

PowerPoint

Project management

Retail operations

Formation

Bachelor’s degree in Business

Outils

Excel

PowerPoint

Analytics tools

Description du poste

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
• Eligibility requirements vary by position.

The Omni Commerce Lead is responsible for driving strategy, performance, and execution across omni-commerce programs, including the Same-Day Delivery, Pickup, Ship-to-Home, and Marketplace channels. This role leads initiatives that accelerate customer acquisition, engagement, conversion, and revenue growth while continuously enhancing the end-to-end customer experience across all omni-channel offerings. Serves as a key cross-functional leader, partnering with Marketing, Merchandising, Product, Digital Experience, Fulfillment, Operations, and external partners to identify growth opportunities, optimize channel performance, and deliver customer-centric solutions that align with enterprise objectives. Through data-driven decision-making and strategic planning, this role ensures omni-commerce programs are positioned to meet evolving customer needs while driving operational excellence. Combining business ownership, strategic planning, performance management, and cross-functional leadership, the Omni Commerce Lead is accountable for advancing omni-channel growth, improving customer adoption, and delivering seamless, scalable experiences that support BJ's long-term digital commerce strategy.

Key Responsibilities

Drive Omni Commerce Growth Initiatives

Develop business cases, define go-to-market and eCommerce strategies, and drive cross-functional execution to expand reach, accelerate growth, and enhance customer access.

Own the omni-commerce marketplace strategy, leading the growth and optimization of existing partnerships, including DoorDash and Instacart, while identifying, evaluating, and launching new marketplace opportunities.

Manage Day-to-Day Channel Performance

Lead performance analysis across omni-channel programs, translating insights into actionable strategies that drive business growth, optimize operations, and improve overall program effectiveness.

Optimize the Customer Purchase Journey

Lead cross-functional collaboration to optimize the omni-channel customer journey, identifying and implementing enhancements across digital experiences and fulfillment capabilities that increase engagement, conversion, and customer satisfaction.

Execute Pricing, Promotions, and Merchandising Strategy

Lead the planning and execution of promotional campaigns, pricing strategies, and merchandising initiatives across omni-commerce channels to drive customer engagement, sales performance, and operational alignment.

Track and Report Key Performance Metrics

Analyze KPIs including revenue, conversion, orders, AOV, customer engagement, and program adoption, providing insights and recommendations to stakeholders.

Lead Cross-Functional Initiatives

Foster strategic partnerships across Marketing, Merchandising, Product, Digital Experience, Fulfillment, and Operations to drive the successful delivery of omni-commerce initiatives, ensuring alignment with enterprise priorities, customer needs, and business growth objectives.

Channel Launches and Enhancements

Partner across business, product, technology, and operations teams to deliver new omni-channel capabilities and enhancements, ensuring launch readiness, operational excellence, and a seamless customer experience.

Identify Opportunities for Continuous Improvement

Harness data-driven insights, customer feedback, and operational performance metrics to identify strategic opportunities, influence priorities, and drive initiatives that accelerate growth, enhance customer experiences, and improve operational excellence.

Vendor and Partner Coordination

Drive strategic alignment across internal teams and external partners to accelerate the execution and continuous improvement of marketplace, delivery, and omni-commerce initiatives, supporting enterprise growth objectives and seamless customer experiences.

Business Reporting and Communication

Develop and deliver executive-ready reporting, performance analyses, and business updates that provide actionable insights and support strategic decision-making.

Key KPIs

• Revenue / GMV
• Orders and growth rate
• Conversion rate
• Average Order Value (AOV)
• Customer acquisition and repeat rate
• Program adoption
• Customer satisfaction
• Operational execution metrics

Qualifications

• 5-8 years of experience in digital commerce, e-commerce, merchandising, retail operations, or omni-channel business management
• Experience supporting digital commerce or omni-channel programs in a retail or consumer-focused environment preferred
• Strong analytical and problem-solving skills with experience using data to drive business decisions
• Experience managing or coordinating cross-functional initiatives
• Understanding of digital commerce fundamentals including conversion, customer journey optimization, promotions, and merchandising
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment
• Effective communication and collaboration skills
• Proficiency in Microsoft Excel, PowerPoint, and reporting/analytics tools
• Experience with Same Day Delivery, Pickup, Ship to Home, or Marketplace programs preferred
• Bachelor’s degree in Business, Marketing, or related field preferred or equivalent experience.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $103,000.00 - $131,500.00

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.