Regional Omni & Event Operations Manager

bjswholesaleclub; United States; Remote; USD 115,000 - 135,000; Full time

Job summary

BJ’s Wholesale Club, a leading retailer with a nationwide presence, seeks an OMNI Field Operations leader to drive Omni initiatives across clubs. You will report to the Director for Omni Field Operations and guide site-level teams to improve revenue and service delivery.

The role emphasizes cross-functional collaboration, coaching, and data-driven decision making, with emphasis on meeting KPI targets and maintaining strong client satisfaction.

Qualifications

• Bachelor’s Degree preferred.
• 5–7 years of management experience in a retail environment with 3+ years in a general/operations manager or lead role.
• Six Sigma certification preferred.
• Strong coaching and mentoring skills with good communication, influencing and interpersonal skills.
• Strong judgment and critical thinking with proven ability to organize & analyze data and conduct root cause analysis.
• Ability to build and maintain trust-based, collaborative relationships and influence others.
• Proven experience managing multiple priorities and projects across teams.

Responsibilities

• Support the creation and adherence to consistent OMNI operating standards across all BJ’s locations to achieve Omni targets.
• Assist Club managers in day-to-day execution of OMNI initiatives.
• Provide guidance to Clubs to execute OMNI initiatives, primarily measured through KPIs.
• Regularly monitor performance of all Omni policies, initiatives, program and SOPs, and report on performance; implement process improvements.
• Collaborate with HO and Club management on training and development of Club managers and team members.
• Build relationships across the organization to improve OMNI operations.
• Escalate concerns to the General Manager and route to the correct person for resolution.
• Follow up on matters until completed or closed; ensure excellent Member service and SLA compliance.

Skills

Coaching & mentoring

Communication

Influencing

Interpersonal skills

Data analysis

Root cause analysis

Project management

Education

Bachelor's Degree Preferred

Job description

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every weekso that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Responsible for supporting OMNI business operations in BJ’s Clubs.Reporting into the Director for Omni Field Operations, responsible for providing the tools, support, leadership and strategic direction necessary to deliver incremental revenue improvements and maximize OMNI contributions.Supports a positive and professional work environment that emphasizes accountability, integrity and professional growth.Works cross-functionally and collaborates closely with Home Office and field leaders to ensure achievement of targeted business objectives.

Major Tasks, Responsibilities, and Key Accountabilities

• Support the creation of and adherence to consistent operational standards across all BJ’s locations with the goal of achieving Omni financial and operational targets in assigned clubs.
• Assist Club managers in day-to-day execution of OMNI initiatives, consistently and efficiently.
• Provide guidance and functional support to the Clubs to ensure that clubs execute OMNI initiatives, primarily measured through key performance indicators (KPIs) results.
• Communicate regularly with assigned clubs to monitor performance of all Omni policies, initiatives, program and standard operating procedures (SOPs) – regularly reporting on and analyzing each location’s performance. Records and implements process improvement plans, where appropriate, to address non-compliant situations.
• Collaborate with HO and Club management on the training and development of Club managers and team members to effectively and efficiently execute OMNI initiatives.
• Build relationships/partnerships across the organization to collaborate and improve on OMNI operations.
• Escalate all concerns relative to a club’s OMNI operations to the General Manager to ensure that concerns are addressed in a timely fashion and routed to the correct individual for resolution. Work in cooperation with the Club management teams to resolve any concerns.
• Follow up/through on matters until completed or closed;
• Ensure that locations are delivering excellent Member service relative to Omni offerings and meeting all SLA’s consistently.

Qualifications

• Bachelor’s Degree Preferred
• 5 to 7 years of management experience in a retail environment with 3+ years in a general/operations manager or lead role.
• Strong business acumen and operational knowledge required. Six sigma certification preferred.
• Strong coaching and mentoring skills required, along with good communication, influencing and interpersonal skills.
• Strong judgment and critical thinking skills with proven ability to organize & analyze data required. Ability to analyze and conduct root cause analysis.
• Ability to build and maintain trust-based, collaborative relationships and influence others required.
• Proven experience managing multiple priorities and projects across teams required.

Job Conditions

• Most of the time is spent moving about on hard surfaces.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.
• 100% travel required and must have a valid driver’s license.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $115,000.00.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.