Remote Omni Channel Support Specialist

Koozie Group; Doniphan (MO); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical HSA and HRA plans

401(k) with employer match

Paid Time Off

Job summary

Koozie Group, based in Doniphan, MO, is seeking an Omni Channel Support Specialist to enhance customer experiences through effective communication and service. Ideal candidates possess a high school diploma, 2–4 years of experience in customer service, and skill in multiple communication channels. The role includes handling inquiries, resolving issues, and working in a supportive team environment. Koozie Group offers a people-first culture with flexible schedules, training for all positions, and excellent benefits including medical plans, 401(k) matching, and paid time off.

Qualifications

• 2–4 years of customer service/support experience.
• Ability to communicate using multiple channels like chat and email.
• Accuracy in data entry and strong attention to detail.

Responsibilities

• Answer incoming calls and inquiries from customers.
• Resolve questions and concerns providing excellent customer service.
• Research customer inquiries and document actions in the tracking application.
• Act as a liaison between client and various departments.

Skills

Active listening

Critical thinking

Problem-solving

Tech-savvy

Empathy

Education

High School Diploma or Equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Koozie Group, based in Doniphan, MO, is seeking an Omni Channel Support Specialist to enhance customer experiences through effective communication and service. Ideal candidates possess a high school diploma, 2–4 years of experience in customer service, and skill in multiple communication channels. The role includes handling inquiries, resolving issues, and working in a supportive team environment. Koozie Group offers a people-first culture with flexible schedules, training for all positions, and excellent benefits including medical plans, 401(k) matching, and paid time off.