Omni-Channel Supply Chain Director

Glossier, Inc.; New York (NY); On-site; USD 165,000 - 215,000; Full time

Benefits offered by this job

Medical health insurance

401K

Equity (RSUs)

Paid time off

Disability leave

Job summary

Glossier, Inc. is seeking a Senior Director, Supply Chain Operations to scale and optimize our omni-channel distribution network across ecommerce, wholesale, and retail.

You will lead vendor and 3PL relationships, storage, and inventory control with a strategic, data-driven approach. This role demands a proven leader with 10+ years in logistics, ERP/WMS expertise, and a track record of cost optimization and international expansion.

Qualifications

• Omni-channel beauty industry experience is required.
• 10+ years of logistics/inventory control management experience.
• Bachelor’s Degree in supply chain, industrial engineering, logistics, business management or a related field.
• Experience with ERP, WMS and e-commerce systems in an omni channel environment.
• Working knowledge of warehousing operations, inventory, receiving, and order processing.
• Experience with managing and launching domestic and international warehouses or 3PL partners.
• Experience in small parcel transportation management and optimization.
• Strong understanding of financial concepts related to project evaluation, financial forecasting, ROI, etc.
• Assured ability presenting to and influencing leadership.

Responsibilities

• Lead strategic planning for storage needs across DTC, wholesale and retail distribution.
• Develop a long-term network strategy for omni-channel distribution and storage capacity.
• Establish new vendor partnerships focused on quality, transparency and efficiency.
• Implement SLAs and processes to support growth and scale freight expense.
• Partner with 3PLs to optimize fulfillment processes from receiving to returns.
• Collaborate with internal and 3PL tech teams to upgrade warehouse systems and automation.
• Ensure on-brand delivery promises and post-purchase customer experience.
• Advance sustainability in logistics and packaging.
• Manage and report inventory status across fulfillment centers.
• Lead issue resolution and act as a distribution and logistics information resource.
• Execute seamless customer experience during peak season.

Skills

Omni-channel experience

Logistics management

ERP/WMS/e-commerce

Warehousing operations

3PL partnerships

Parcel transportation

Financial forecasting

Leadership influence

Education

Bachelor’s Degree in supply chain / related field

Tools

ERP systems

WMS platforms

Job description

Glossier, Inc. is seeking a Senior Director, Supply Chain Operations to scale and optimize our omni-channel distribution network across ecommerce, wholesale, and retail.

You will lead vendor and 3PL relationships, storage, and inventory control with a strategic, data-driven approach. This role demands a proven leader with 10+ years in logistics, ERP/WMS expertise, and a track record of cost optimization and international expansion.