Omni-Channel Stock & Customer Fulfillment Associate

Kohl's; Hilliard (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Kohl's in Hilliard, Ohio, is seeking a store associate to deliver outstanding customer service and ensure smooth store operations every day.

You will unload freight, replenish shelves, greet customers, assist with omni-channel fulfillment, and participate in training on Kohl’s brand standards, inventory procedures, and productivity goals.

Flexibility for days, nights, weekends, and holidays is required.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Customer service

Communication skills

Multi-tasking

Age 16+

Flexible hours

Job description

Kohl's in Hilliard, Ohio, is seeking a store associate to deliver outstanding customer service and ensure smooth store operations every day.

You will unload freight, replenish shelves, greet customers, assist with omni-channel fulfillment, and participate in training on Kohl’s brand standards, inventory procedures, and productivity goals.

Flexibility for days, nights, weekends, and holidays is required.