Omni Channel Retail Associate

michaels; Toms River (NJ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Various voluntary insurance options

Partner discount programs

Job summary

Michaels in Toms River, NJ is hiring a Store Associate to deliver friendly customer service, help customers locate products, and process fast, accurate checkouts. You’ll handle cash, engage shoppers with rewards programs, and support stock, returns, and in-store merchandising.

Applicants must be at least sixteen, able to stand for long periods, and willing to work nights, weekends, and early mornings. Michaels offers benefits, employee discounts, and opportunities to grow within the company.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Job description

Michaels in Toms River, NJ is hiring a Store Associate to deliver friendly customer service, help customers locate products, and process fast, accurate checkouts. You’ll handle cash, engage shoppers with rewards programs, and support stock, returns, and in-store merchandising.

Applicants must be at least sixteen, able to stand for long periods, and willing to work nights, weekends, and early mornings. Michaels offers benefits, employee discounts, and opportunities to grow within the company.