Omni-Channel Operations Specialist

URBN Urban Outfitters, Inc.; Boulder (CO); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Back of House Specialist in Boulder, CO to optimize product flow, replenishment, and back of house organization.

You will manage order queues, ensure visual merchandising standards, and support timely product placement while maintaining packaging quality. The role emphasizes omni-channel service, effective use of store tech, and collaboration with leadership to uphold safety, inventory accuracy, and brand standards.

Qualifications

• Ability to work flexible hours to meet store flow and omni-channel demand.
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

Responsibilities

• Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
• Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations
• Supports timely execution of product placement and other visual priorities
• Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
• Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
• Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized
• Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
• Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
• Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
• Facilitates the transfer of online products back to the warehouse
• Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
• Proactively escalates issues that may be impacting the ability to meet company standards
• Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
• Sets an energized pace to establish and maintain omni-channel standards and service level agreements

Skills

Flexible hours

Operational leadership

Growth mindset

Job description

URBN Urban Outfitters, Inc. is seeking a Back of House Specialist in Boulder, CO to optimize product flow, replenishment, and back of house organization.

You will manage order queues, ensure visual merchandising standards, and support timely product placement while maintaining packaging quality. The role emphasizes omni-channel service, effective use of store tech, and collaboration with leadership to uphold safety, inventory accuracy, and brand standards.