Omni-Channel Fulfillment Specialist

Urban-Outfitters-7e13a49d; Natick (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

PTO

Employee discounts

Retirement plan

Job summary

URBN is seeking an Omni Service Specialist in Natick, MA to pick, pack, and ship online orders, handle customer pick-up orders, and transfer products back to the distribution center. The role supports store operations and collaborates with leadership to optimize omni-channel fulfillment.

The position emphasizes efficient order processing, packaging quality, and use of store technology to enhance the customer experience across channels. Local candidates only, on-site in Natick.

Qualifications

• Ability to work flexible hours to meet the needs of the store omni channel demand
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

Responsibilities

• Strategically process order queue and daily workload to prevent backlog and prioritize expedited orders
• Maintain proper packaging to exceed customer product expectations
• Use store technology to ensure a seamless omni-channel shopping experience for the customer
• Oversee omni process to meet brand fill-rate goals
• Oversee supplies, technology, workstations, order staging, and pickup areas
• Facilitate transfer of online product back to the distribution center
• Uphold safety standards, inventory accuracy, and minimize product loss
• Share omni progress with leadership to meet goals and standards
• Collaborate with leadership to relay progress and needs
• Set an efficient pace to maintain omni-channel standards and fill-rate goals

Job description

URBN is seeking an Omni Service Specialist in Natick, MA to pick, pack, and ship online orders, handle customer pick-up orders, and transfer products back to the distribution center. The role supports store operations and collaborates with leadership to optimize omni-channel fulfillment.

The position emphasizes efficient order processing, packaging quality, and use of store technology to enhance the customer experience across channels. Local candidates only, on-site in Natick.