Omni Channel Inventory & Fulfillment Specialist

Petco; Needham Heights (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Petco in Needham Heights, MA is seeking an Omni Specialist to deliver seamless omnichannel experiences and manage Ship-from-Store operations. You will ensure accurate picking, packing, shipping, and inventory flow while supporting merchandise receiving, stocking, and customer service.

The role emphasizes operational precision, teamwork, and problem-solving in a fast-paced Pet Care Center environment with flexible hours to align with store operations.

Qualifications

• Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.
• Strong customer service mindset with an aptitude for selling behaviors.
• Basic business, math, and inventory management skills.
• Strong organizational, interpersonal, and communication skills.
• HS diploma or GED preferred.
• Pet Care Certification Program completion and ongoing maintenance required.

Responsibilities

• Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners.
• Adhere to and promote all safety, loss prevention, and operational procedures.
• Escalate issues or concerns appropriately to the Leader on Duty.
• Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor.
• Support customer interactions using Petco’s selling model as needed.
• Contribute to a collaborative, inclusive team culture focused on shared success.
• Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping.
• Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline.
• Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines.
• Maintain accurate inventory flow and support quarterly and annual physical inventory counts.
• Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling.
• Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions.
• Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard.
• Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections.
• Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor.
• Support special projects and additional operational tasks as assigned.

Skills

Animal care

Customer service

Communication

Sales behaviors

Inventory management

Organization

Teamwork

Education

HS diploma or GED

Pet Care Certification

Job description

Petco in Needham Heights, MA is seeking an Omni Specialist to deliver seamless omnichannel experiences and manage Ship-from-Store operations. You will ensure accurate picking, packing, shipping, and inventory flow while supporting merchandise receiving, stocking, and customer service.

The role emphasizes operational precision, teamwork, and problem-solving in a fast-paced Pet Care Center environment with flexible hours to align with store operations.