Back-of-House Operations Lead, Omni-Channel

URBN Urban Outfitters, Inc.; Massachusetts; Hybrid; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings plan

Zusammenfassung

URBN Urban Outfitters, Inc. in Newton, MA is seeking a Back of House Specialist to manage back-of-house operations and omni-channel processes, prioritizing product flow and replenishment while upholding tagging and packaging standards to ensure a smooth customer experience.

The role leads product flow, shipment receipt, and storage organization, collaborates with leadership to maintain safety, accuracy, and brand standards, and drives efficient omni-channel execution across store operations.

Qualifikationen

• Ability to work flexible hours to meet store flow and omni-channel demand.
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

Aufgaben

• Understand how merchant processes impact business and prioritize product flow and replenishment. Process queues and daily workload to prevent backlog and cancellations.
• Adhere to proper processing and tagging standards while maintaining visual merchandising standards and using packaging to exceed customer expectations.
• Support timely execution of product placement and other visual priorities.
• Keep the sales floor and back of house clean and organized to ensure product is easy to find and restock.
• Effectively use store technology to ensure a seamless omni-channel shopping experience for the customer.
• Lead and execute the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product.
• Oversee back of house standards and maintain receiving, shipping, stock, and supply areas clean and organized.
• Uphold safety standards, inventory accuracy, and company policies to support store profitability.
• Oversee the omni process to maintain fill rates and brand standards.
• Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
• Facilitate transfer of online products back to the warehouse.
• Communicate daily with leadership on Omni, shipment, restock and back of house organization.
• Escalate issues impacting standards.
• Collaborate with store leadership to share progress and request support to maximize efficiency.
• Set an energized pace to establish and maintain omni-channel standards and service levels.

Kenntnisse

Flexible hours

Operational leadership

Growth mindset

Jobbeschreibung

URBN Urban Outfitters, Inc. in Newton, MA is seeking a Back of House Specialist to manage back-of-house operations and omni-channel processes, prioritizing product flow and replenishment while upholding tagging and packaging standards to ensure a smooth customer experience.

The role leads product flow, shipment receipt, and storage organization, collaborates with leadership to maintain safety, accuracy, and brand standards, and drives efficient omni-channel execution across store operations.