Urban Outfitters Omni Service Specialist

Urban-Outfitters-7e13a49d; Natick (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

PTO

Employee discounts

Retirement plan

Job summary

URBN is seeking an Omni Service Specialist in Natick, MA to pick, pack, and ship online orders, handle customer pick-up orders, and transfer products back to the distribution center. The role supports store operations and collaborates with leadership to optimize omni-channel fulfillment.

The position emphasizes efficient order processing, packaging quality, and use of store technology to enhance the customer experience across channels. Local candidates only, on-site in Natick.

Qualifications

• Ability to work flexible hours to meet the needs of the store omni channel demand
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

Responsibilities

• Strategically process order queue and daily workload to prevent backlog and prioritize expedited orders
• Maintain proper packaging to exceed customer product expectations
• Use store technology to ensure a seamless omni-channel shopping experience for the customer
• Oversee omni process to meet brand fill-rate goals
• Oversee supplies, technology, workstations, order staging, and pickup areas
• Facilitate transfer of online product back to the distribution center
• Uphold safety standards, inventory accuracy, and minimize product loss
• Share omni progress with leadership to meet goals and standards
• Collaborate with leadership to relay progress and needs
• Set an efficient pace to maintain omni-channel standards and fill-rate goals

Job description

Location

This position is located at 1245 Worcester St, Natick, Massachusetts, 01760 United States

Role Summary

The Omni Specialist contributes to the customer experience by supporting omni service processes. Their role is to pick, pack, and ship online orders, customer pick-up orders, and transfer product back to the distribution center. The Omni Service Specialist will also support the Leadership team in overall store operations as needed.

Role Responsibilities

Customer Experience

• Strategically processes order queue and daily workload to prevent backlog, limit cancelations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
• Maintains standards using proper packaging to exceed the customers product expectations.
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.

Business Operations

• Oversees the omni process to ensure brand fill rate goals are maintained and the brand standard is followed.
• Oversees organizational standards related to supplies, technology, workstations, order staging, and pick up areas.
• Facilitates the transfer of online product back to the distribution center.
• Adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store.

Communication + Relationships

• Shares relevant information with the leadership team regarding omni processes to ensure goals are met, standards are achieved, and tasks are completed.
• Collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency.
• Sets an efficient pace to establish and maintain omni-channel standards and fill rate goals.

Role Qualifications

• Ability to work flexible hours to meet the needs of the store omni channel demand
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $16.00 - USD $16.00 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.