Customer Support Agent

TELUS Digital; Ohio (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Attractive salary

Annual health check

Free in-house gym

Professional training opportunities

Monthly bonuses for personal events

Job summary

A leading customer experience company based in the United States seeks customer service representatives to handle inbound and outbound customer interactions. The ideal candidates will support inquiries related to bookings and provide assistance in both English and Korean. This role offers attractive salary and benefits, including healthcare, annual leave, and a fun working environment. Experience in customer service is preferred but freshers are also welcome. Join an international team and make a difference in customer journeys.

Qualifications

• Open to freshers and candidates with at least 6 months of Customer Service experience.
• English proficiency: B2 level or above.
• Korean proficiency: B2 level or above with recognized certification.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Support customers with inquiries related to bookings and service information.
• Provide guidance on policies and procedures.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Attention to Detail

Job description

Description

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner.
• Support customers with inquiries related to bookings, schedules, and general service information.
• Provide accurate guidance on policies, procedures, and service offerings.
• Resolve customer issues efficiently while ensuring high satisfaction levels.
• Coordinate with internal teams to handle escalations and complex cases.
• Maintain detailed records of customer interactions in the system.
• Ensure compliance with company service standards and quality guidelines.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner.
• Support customers with inquiries related to bookings, schedules, and general service information.
• Provide accurate guidance on policies, procedures, and service offerings.
• Resolve customer issues efficiently while ensuring high satisfaction levels.
• Coordinate with internal teams to handle escalations and complex cases.
• Maintain detailed records of customer interactions in the system.
• Ensure compliance with company service standards and quality guidelines.

Qualifications

• Open to freshers and candidates with at least 6 months of Customer Service experience.
• English proficiency: B2 level or above.
• Korean proficiency: B2 level or above, with recognized certification (e.g. TOPIK Level 4 or equivalent).
• Strong communication and problem-solving skills.
• Ability to handle high-volume customer interactions in a fast-paced environment.
• Good customer‑centric mindset and attention to detail.

Why Join Us?

• Salary and Benefits
• Attractive salary;
• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;Paid leave (12 days/year).
• Working Environment
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Free drinks (coffee, tea, etc.)
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach – spanning 78,000 experts in 33 countries – and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.