Ombudsman Program Supervisor

Commonwealth of Kentucky; Kentucky; On-site; USD 52,000 - 71,000; Full time

Job summary

The Commonwealth of Kentucky, Auditor of Public Accounts, is seeking a Senior Human Services Program Supervisor to lead Ombudsman investigations and supervise a professional staff. The role focuses on ensuring timely resolution, accuracy, and accountability across CHFS-related programs.

It requires a bachelor's degree and four years in human services administration, with an opportunity for degree substitutions. Salary ranges reflect executive branch pay, and location varies across the state.

Qualifications

• Bachelor's degree required.
• Four years of professional experience in the administration of human services programs or related field.
• Master's degree can substitute for one year of required experience.
• Administrative or business experience can substitute for the required education on a year-for-year basis.

Responsibilities

• Supervise professional staff conducting Ombudsman complaint investigations.
• Assign and review casework to ensure timely and accurate resolution.
• Monitor program performance through case reports, staff meetings, and onsite reviews.
• Coordinate program activities with CHFS programs and management to align with office standards.
• Provide expert guidance to staff and leadership on complex or high-risk complaint matters.
• Interpret and apply laws, statutes, regulations, and policies to investigate CHFS-related complaints.
• Prepare work process and task reports and analyze program trends to suggest efficiency improvements.
• Maintain required section records and oversee special studies as needed.

Skills

Supervision

Interpersonal skills

Analytical skills

Organizational skills

Problem solving

Education

Bachelor's degree

Job description

The Commonwealth of Kentucky, Auditor of Public Accounts, is seeking a Senior Human Services Program Supervisor to lead Ombudsman investigations and supervise a professional staff. The role focuses on ensuring timely resolution, accuracy, and accountability across CHFS-related programs.

It requires a bachelor's degree and four years in human services administration, with an opportunity for degree substitutions. Salary ranges reflect executive branch pay, and location varies across the state.