Ombuds Office Program & Operations Lead

Northwestern University; Evanston (IL); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid vacation

Paid holidays

Paid medical/sick leave

Parental leave

Tuition benefits

Pre-tax and flex spending accounts

Retirement savings options

Wellness programs

Job summary

Northwestern University’s Ombuds Office seeks an experienced administrator to oversee daily operations, budgeting, outreach, and educational efforts. You will provide scheduling support, assist with development and delivery of educational materials, and act as the first point of contact for the Office, while tracking statistics and ensuring policy alignment.

The role requires coordinating events, managing program databases, and preparing reports; you will work with diverse university populations

Qualifications

• Bachelor's degree or higher from an accredited college or university.
• At least 1 year of program or project administration experience.

Responsibilities

• Manages day to day operations.
• Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
• Manages design and development of program databases; compiles & analyzes data; prepares reports.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.

Skills

Discretion

Fast-paced environment

Program administration

Social media tools

Education

Bachelor's degree or higher

Job description

Northwestern University’s Ombuds Office seeks an experienced administrator to oversee daily operations, budgeting, outreach, and educational efforts. You will provide scheduling support, assist with development and delivery of educational materials, and act as the first point of contact for the Office, while tracking statistics and ensuring policy alignment.

The role requires coordinating events, managing program databases, and preparing reports; you will work with diverse university populations