Program Coordinator

Northwestern University; Evanston (IL); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid vacation

Paid holidays

Paid medical/sick leave

Parental leave

Tuition benefits

Pre-tax and flex spending accounts

Retirement savings options

Wellness programs

Job summary

Northwestern University’s Ombuds Office seeks an experienced administrator to oversee daily operations, budgeting, outreach, and educational efforts. You will provide scheduling support, assist with development and delivery of educational materials, and act as the first point of contact for the Office, while tracking statistics and ensuring policy alignment.

The role requires coordinating events, managing program databases, and preparing reports; you will work with diverse university populations

Qualifications

• Bachelor's degree or higher from an accredited college or university.
• At least 1 year of program or project administration experience.

Responsibilities

• Manages day to day operations.
• Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
• Manages design and development of program databases; compiles & analyzes data; prepares reports.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.

Skills

Discretion

Fast-paced environment

Program administration

Social media tools

Education

Bachelor's degree or higher

Job description

Job Summary

Provides management for the Office of the Ombudsperson and its programs, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions. Provides scheduling and calendar support for the Ombuds Office, assists in both the development and delivery of educational and outreach materials on behalf of the Office, including public speaking engagements regarding the Office. Manages Office financial transactions and budget reconciliation process. Serve as initial point of contact for the Office; assists with managing visitor intake process and tracking Office statistics. Hybrid work environment is a possibility.

Department

Ombuds Office

Salary/Grade

EXS/5

Areas of responsibility

• Administration
• Budget & Financial Communications
• Events
• Outreach
• Strategic Planning

Specific Responsibilities

Administration

• Manages day to day operations.
• Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
• Manages design and development of program databases; compiles & analyzes data; prepares reports.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.

Budgets & Financial

• Participates in budget preparation.
• Maintains budget & associated analysis & reports.
• Enters individual &/or summary of transactions into journals &/or general ledger or other NU enterprise system.
• Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions.

Communication, Outreach & Recruitment

• Develops coordinated, consistent marketing and brand messages.
• Creates state-of-the-art website.
• Incorporates social media and networking into program/project aspects as appropriate.

Events

• Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Miscellaneous

• Performs other duties as assigned.

Minimum Qualifications

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience

Minimum Competencies: (Skills, knowledge, and abilities.)

• Ability to thrive in a fast-paced environment and manage sensitive data and information with appropriate levels of tact and discretion.
• Strong commitment to the service mission of the Office

Preferred Qualifications

• Experience working in a higher education environment with different University populations, including groups of students, staff, faculty, and senior leaders.
• Experience working with large amounts of sensitive and confidential information, with appropriate levels of discretion

Preferred Competencies: (Skills, knowledge, and abilities)

• Understanding of social media tools and how to communicate mission of the Office with identified constituencies.

Target hiring range for this position will be between $55,000-$60,000 per year. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

Benefits

• health, dental, vision, disability, and life insurance
• paid vacation and holidays
• paid medical/sick and parentalleave
• tuition benefits for the employee and dependents
• pre-tax and flex spending accounts for commuting and dependent care
• generous retirement savings options
• wellness programs

For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life And Wellness

Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern’s non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.