Ombuds Office Program Coordinator - SADC Registration

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

City of New York’s NYC Aging Ombuds Office seeks a Community Coordinator to manage SADC registrations, process payments, and generate reports while upholding exemplary customer service and data accuracy. The role supports aging in place for New Yorkers and involves interacting with SADCs and field activities around NYC.

The position emphasizes data entry, record-keeping, and collaborative work within the Ombuds Director’s office to protect the safety and well-being of older adults.

Qualifications

• Bachelor's degree and two years of experience in community work or related activities.
• High school graduation or equivalent and six years of related experience.
• Education and/or experience equivalent to (1) or (2) with at least one year in (1).

Responsibilities

• Answer questions from SADCs about completing and updating their registration in the NYC Aging SADC Registration Portal and help resolve technical issues.
• Track new SADC registration requests and guide applicants through the process.
• Register payments received and manage revenue records, including monthly reconciliation.
• Unlock/relock SADC accounts after payments clear and notify SADCs accordingly.
• Monitor PayPoint and City Pay Research Tool and notify SADCs about declined payments.
• Review and maintain records of registration changes and respond to inquiries.
• Answer calls received on the Ombuds Office line or forward messages to staff.
• Generate weekly and monthly reports on registered SADCs, complaints, revenue, and registrations.

Job description

City of New York’s NYC Aging Ombuds Office seeks a Community Coordinator to manage SADC registrations, process payments, and generate reports while upholding exemplary customer service and data accuracy. The role supports aging in place for New Yorkers and involves interacting with SADCs and field activities around NYC.

The position emphasizes data entry, record-keeping, and collaborative work within the Ombuds Director’s office to protect the safety and well-being of older adults.