OluKai Retail Lead - Wailea

OluKai; Wailea (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Life insurance

Paid time off

Product allowance

Flexible schedule

Snack reimbursement

Bonus eligibility

Team events

Job summary

OluKai in Hawaii is seeking a Retail Lead (Huaka'i) to welcome guests and deliver a remarkable brand experience. You will be the first point of contact, upholding our standards, and acting as Manager on Duty when needed.

Join a culturally minded team and help open/close the store, train staff, and maintain exceptional visual standards while engaging customers with OluKai's premium product lines and design inspirations.

Qualifications

• Minimum of 1 year of retail or customer service experience.
• Leadership or key holder experience preferred.
• Availability for at least three shifts per week.
• Excellent interpersonal and written/verbal communication.
• Ability to open/close store and manage security.
• Brand ambassador with strong product knowledge and storytelling.

Responsibilities

• Open and close the store to standard, manage keys and security.
• Lead as Manager on Duty when needed.
• Engage customers, build rapport, and communicate product stories.
• Assist with back-of-house tasks including receiving and restocking.
• Uphold visual standards and store cleanliness.
• Participate in local events and community programs.

Skills

Customer service

Leadership

Store operations

POS proficiency

Communication skills

Brand storytelling

Team player

Aloha hospitality

Tools

POS system

Job description

As the OluKai Retail Lead, or Huaka'i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry.

We Have The Following Position(s) Open For This Role

• Full Time - 32 hours or more

What You Bring

• Ability to consistently hit goals and plans set forth by company and/or management.
• Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Responsibility to open and close the store to standard and for store keys and security measures.
• Confidence to be the Manager on Duty when needed.
• Basic coaching to Retail Associates as needed.
• Ability to engage with new customers and build immediate and lasting rapport.
• Storyteller mindset, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
• Expertise on OluKai's product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
• Attention to detail, upholds visual standards and store cleanliness.
• Willingness to be a team player to help with back of house duties including receiving, processing product and re-stock.
• Thorough understanding of POS best practices and use for a seamless consumer experience.
• Be a brand ambassador for OluKai. Participate in local events and giveback programs.

What We Offer

FT Lead >32hrs/wk

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Medical, Dental, and Vision Health Benefits
• Company paid life insurance
• Paid time off accrued annually
• Comped yearly product from all Archipelago brand
• Flexible work schedule
• Snack/beverage reimbursement up to $50
• Bonus Program eligibility
• Team building events

Additional Skills & Qualifications

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Must be available for at least three (4-8hrs) shifts a week
• Strong interpersonal and communications skills both verbal and written
• An independent work ethic, excellent time management skills and organizational abilities
• Positive attitude and high integrity
• Must be able to lift, carry or otherwise move objects weighing up to 30lbs.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.