Old St Francis Hotel AAM

McMenamins Inc.; Bend (OR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

$45 hotel room rates

40% off bottles of wine

Access to concerts

Comprehensive insurance benefits

401(K) plan with employer contribution

Paid Time Off (PTO)

Opportunities to work at other locations

Fun team environment

Job summary

McMenamins Inc. in Bend, Oregon is seeking a Hotel Assistant Manager. The ideal candidate will assist in overseeing hotel operations, including supervision of front desk, maintenance, and housekeeping departments.

You will play a vital role in ensuring guest satisfaction while also managing staff tasks. The position requires previous housekeeping experience and an enjoyment of a bustling customer service environment. Comprehensive benefits and multiple perks are offered.

Qualifications

• Must be 18+ years old.
• Experience in a busy customer service-oriented environment.
• Previous housekeeping experience required.
• Preferred supervisory experience.

Responsibilities

• Assist the Hotel AM and Hotel Manager in daily activities.
• Supervise housekeeping, maintenance, and front desk employees.
• Handle reservation management and communication effectively.
• Perform housekeeping duties and assist with staff supervision.

Skills

Customer service skills

Housekeeping experience

Supervisory skills

Job description

Old St. Francis School
700 NW Bond St
Bend, OR 97703, USA

McMenamins Old St Francis School is Hiring for Hotel AAM (Assistant Assistant Manager)

McMenamins is a family-owned company in Oregon and Washington serving our own handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub fare. Locations range from neighborhood pubs to historic hotels. We emphasize community, art, history, music, food, drink, and fun. McMenamins has seasonal, as well as long-term career opportunities! We value Diversity, Equity and Inclusion and welcome individuals from diverse backgrounds.

This position’s primary responsibilities include but are not limited to; Assisting the Hotel AM and Hotel Manager in handling daily activity as it relates to the front desk, maintenance and housekeeping departments under the direction of the Hotel AM, Hotel Manager & Property Manager. The AAM will be expected to be able to perform the responsibilities of each hotel non-management position (front desk, housekeeping, maintenance, night audit, etc.). Duties include, but are not limited to: reservation management; supervision of housekeeping, maintenance, and front desk employees; assisting the Hotel Manager with scheduling and reporting payroll; extensive communication with the front desk employees on any changes, errors or events on the property; solve problems to insure guest satisfaction; inventory; ordering supplies; training and breaking staff; enforcing and adhering to McMenamins and property policies and procedures; and maintaining customer relations. The AAM will also be required to perform all regular housekeeping duties and also assist the Hotel Manager with staff supervisory duties such as hiring, firing, discipline and the fair treatment of the hotel staff. The Hotel AAM is held accountable for the daily activity and inner workings of the front desk, maintenance and housekeeping departments.

Benefits We Offer

• Perks and employee discounts: $45 hotel rooms, 40% off bottles of wine, access to concerts.
• Happy Hour beverage pricing all day, 40% off McMenamins apparel & spa services, shift food credits and more.
• Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees.
• 401(K) plan with employer contribution to eligible employees.
• Paid Time Off (PTO).
• Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts. Belief in a work life balance.
• Be part of a fun team and having a positive work environment.
• Multiple career path opportunities - we have staff who have gone from front desk attendants to sales associates, from server to manager and many other continuing stories within McMenamins.

Qualified applicants:

• 18+ years old
• Enjoy working in a busy customer service-oriented environment
• Previous housekeeping experience required
• Previous supervisory experience is preferred

Community

• Resurrection of historic buildings and properties in large and small Northwest communities
• Giving back financially to local schools and non-profits near each location
• Helping other local businesses grow with collaborative products
• Our pubs and hotel properties are places for all to gather, relax, converse and create a strong foundation for the fabric that makes up a neighborhood

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.