Oilfield Customer Success & Order Specialist

National Oilwell Varco; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Match

Medical plans

Dental care

Life Insurance

Paid vacation

Holidays

Job summary

National Oilwell Varco in Houston seeks a Customer Service Representative to act as the primary liaison between clients and internal teams. You will translate requests into quotes and sales orders, expeditize deliveries, and maintain clear communication through the order lifecycle.

The role emphasizes timely fulfillment, resolving order discrepancies, and upholding NOV’s high service standards. Prior experience in ERP/CRM systems and strong communication are essential.

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 1–3 years of experience in customer service or sales order processing.
• Proficiency with ERP/CRM systems (e.g., SAP, Oracle, or similar).
• Strong written and verbal communication skills.

Responsibilities

• Answer calls and emails from customers to address needs, complaints, and issues with products or services.
• Communicate with customers on service requests.
• Utilize software, databases, scripts, and tools appropriately.
• Respond efficiently and professionally to callers, explaining possible solutions, and escalate when needed.
• Work with warehouse to arrange parts for service calls.
• Coordinate with service personnel to be available for service calls.
• Liaise with customers regarding quotations and invoicing queries.
• Prioritize service calls with the Service Manager.

Skills

Communication skills

ERP/CRM proficiency

Excel proficiency

Organizational skills

Problem-solving

Oilfield equipment knowledge

Education

Associate’s degree preferred

High school diploma or equivalent

Tools

SAP

Oracle

Job description

National Oilwell Varco in Houston seeks a Customer Service Representative to act as the primary liaison between clients and internal teams. You will translate requests into quotes and sales orders, expeditize deliveries, and maintain clear communication through the order lifecycle.

The role emphasizes timely fulfillment, resolving order discrepancies, and upholding NOV’s high service standards. Prior experience in ERP/CRM systems and strong communication are essential.