Customer Service Representative

Talentify; Tulsa (OK); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical plans

MDLIVE virtual visits

Free preventative medical and dental

Life insurance

Paid vacation

Holidays

Job summary

NOV in Tulsa, OK is seeking a Customer Service Representative to coordinate with customers, suppliers, and internal teams. This role focuses on creating and sending quotes, handling purchase orders, and communicating between NOV and clients to ensure high customer satisfaction.

Proficiency in Microsoft Word, Excel, and Outlook is required along with strong verbal and written communication skills. Mechanical knowledge is a plus for the position.

Qualifications

• High school diploma or GED required.
• Higher education degree desirable.
• Sales specialization desirable.
• Mechanical knowledge preferred.

Responsibilities

• Contact customers to define the necessary scope of work.
• Work closely with credit and compliance to ensure orders are completed.
• Provide outstanding customer service.
• Work on difficult issues regarding client complaints and other issues.
• Work closely with department managers, such as sales, on updating policies and procedures for client services.
• Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
• Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.
• Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
• Responsible for revising and adjusting quotes.
• Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
• Pursue continuous improvement on their own activities and operations.
• Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
• Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
• Perform other work-related tasks as assigned.

Skills

Verbal communication

Written communication

Customer service

Mechanical knowledge

Education

High School Diploma or GED

Higher education degree desirable

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

NOV is seeking a Customer Service Representative to join our Tulsa, OK team! This position is responsible for coordinating and interfacing with customers, suppliers, other departments and roles within the NOV. Responsible for the creation and sending of quotation activities and processes. Responsible for customer purchase order receiving processes and communicating between NOV and clients in order to ensure good customer satisfaction.

Qualifications

• High School Diploma or GED Equivalent
• High educational degree (desirable)
• Sales Specialization (desirable)
• Mechanical knowledge is preferred.

JOB REQUIREMENTS

• Proficient in Microsoft Word, Excel, and Outlook
• Excellent Verbal and Written Communication skills

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

Responsibilities

• Contact customers to define the necessary scope of work.
• Work closely with credit and compliance to ensure orders are completed.
• Provide outstanding customer service.
• Work on difficult issues regarding client complaints and other issues.
• Work closely with department managers, such as sales, on updating policies and procedures for client services.
• Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
• Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.
• Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
• Responsible for revising and adjusting quotes.
• Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
• Pursue continuous improvement on their own activities and operations.
• Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
• Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
• Perform other work-related tasks as assigned.