Oilfield Customer Service & Order Fulfillment Specialist

NOV; Houston (TX); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

401(k) match

Family medical plans

Free preventive medical and dental for

Life and AD&D insurance

Paid vacation (3 weeks)

Paid holidays (11 days)

Zusammenfassung

NOV in Houston, TX seeks a Customer Service Representative to act as the main liaison between clients and internal teams. You will translate requests into quotes and sales orders, expedite deliveries, and maintain clear communication across the order lifecycle.

You will resolve discrepancies, coordinate with warehouse and service teams, and ensure timely fulfillment while upholding NOV's high service standards.

Qualifikationen

• High school diploma or equivalent; associate's degree preferred.
• 1-3 years of experience in customer service or sales order processing.
• Proficiency with ERP/CRM systems (e.g., SAP, Oracle, or similar).
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic understanding of oilfield equipment and supply chain processes.
• Problem-solving mindset with a customer-focused attitude.
• Proficient in Microsoft Office, especially Excel.
• Eligibility to work in the United States without sponsorship.

Aufgaben

• Answering calls and emails from customers to address their needs, complaints, and or potential issues with products or services.
• Communicate with customers on service requests.
• Utilizing software, databases, scripts, and tools appropriately.
• Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
• Work with warehouse department to arrange for necessary parts to be shipped for respective service call.
• Work with service coordinator to arrange for Service personnel to be available for the respective service call.
• Liaise with customer regarding quotations and invoicing queries.
• Work with Service Manager to prioritize service calls.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

Kenntnisse

Customer service

Sales order processing

Written & verbal communication

Organizational skills

Multitasking & prioritization

Problem-solving mindset

Customer-focused attitude

Microsoft Office proficiency

Ausbildung

High school diploma or equivalent

Associate's degree preferred

Tools

SAP

Oracle

Excel

Jobbeschreibung

NOV in Houston, TX seeks a Customer Service Representative to act as the main liaison between clients and internal teams. You will translate requests into quotes and sales orders, expedite deliveries, and maintain clear communication across the order lifecycle.

You will resolve discrepancies, coordinate with warehouse and service teams, and ensure timely fulfillment while upholding NOV's high service standards.