Oil Change Experience Advisor

Hunter Super Techs - TurnPoint; City of Rome (NY); On-site; USD 53,726,000 - 56,482,000; Full time

Benefits offered by this job

Competitive weekly pay

On-the-job training

Flexible schedule

Paid time off

Uniforms and tools provided

Tuition and certification assistance

Health insurance + HSA contributions

Dental, vision, 401(k) with employer-m

Internal career advancement

Back-up childcare and elder care

50% discount on services

Job summary

Valvoline Instant Oil Change (VIOC) in Rome, NY is hiring a Customer Service Advisor. You will be the first and last face customers see, using product knowledge to present oil change options and additional services.

The role includes on-the-job training to build confidence and expertise while delivering excellent guest experiences. We offer comprehensive benefits, flexible scheduling, and opportunities for advancement.

Qualifications

• Experience in customer service or front-facing roles preferred.
• Ability to explain services and options clearly to customers.
• Willingness to learn and grow through training and development.
• Ability to lift up to 50 pounds and stand for extended periods.
• Fluent English reading, writing, and speaking required.

Responsibilities

• Greet customers and understand vehicle needs.
• Present oil change options and additional services based on inspection.
• Generate lasting impressions and build loyalty through product knowledge.
• Complete training provided to confidently assist guests under the hood.

Skills

Interpersonal skills

Customer service

Communication skills

Lifting ability

English proficiency

Job description

Valvoline Instant Oil Change (VIOC) in Rome, NY is hiring a Customer Service Advisor. You will be the first and last face customers see, using product knowledge to present oil change options and additional services.

The role includes on-the-job training to build confidence and expertise while delivering excellent guest experiences. We offer comprehensive benefits, flexible scheduling, and opportunities for advancement.