OHSU Customer Service Patroller

SP+ (SP Plus); Portland (OR); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Job summary

SP+ (SP Plus) in Portland, Oregon is seeking a dedicated individual for customer service and parking operations. The role involves extensive outreach and interaction with the OHSU community, conducting patrols, assisting with daily needs, and ensuring secure access.

The ideal candidate will have a high-school education, customer service experience, and strong communication skills. The position offers $20.00 per hour with comprehensive benefits, including medical, dental, and 401(k).

Qualifications

• High-school education or an equivalent combination of education and experience.
• Previous customer-service experience (required); experience with parking and LPR software is a plus.
• Data-entry skills and familiarity with smartphones and tablets.

Responsibilities

• Provide customer service outreach and education through various interactions.
• Conduct foot and vehicle patrols to ensure secure access.
• Assist staff with daily operational needs.

Skills

Customer service experience

Data-entry skills

Communication skills

Education

High-school education or equivalent

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout‑free parking experiences. The company has over 23,000 employees and powers parking at more than 4,000 locations across North America and Europe.

Responsibilities

• Provide extensive customer service outreach and education to the OHSU community through in‑person, email, and phone interactions.
• Conduct foot and vehicle patrols to monitor lots, provide assistance, and ensure secure access to/from OHSU.
• Assist Transportation & Parking staff, event teams, maintenance staff, and office staff with daily operational needs.
• Issue citations, warnings, and other procedures per OHSU Transportation & Parking policy.
• Install, remove, and maintain barricades, signage, parking meters, and other equipment.
• Maintain a high level of interpersonal, conflict‑resolution, empathy, confidentiality, and integrity.

Qualifications

• High‑school education or an equivalent combination of education and experience.
• Previous customer‑service experience (required); experience with parking and LPR software is a plus.
• Data‑entry skills and familiarity with smartphones and tablets.
• Valid state‑issued driver’s license and acceptable driving record.
• Ability to use a hand‑held computer and, if required, operate a motorized vehicle or bicycle.
• Strong verbal and written communication skills, organization, attention to detail, and independent judgment.
• Ability to walk for extended periods of time and lift and carry up to 50 lbs.
• Comfortable working outdoors in all weather conditions.
• Availability to work Monday‑Friday, 8:30 a.m.–5:00 p.m. (second or third shift and weekends may be required).

Physical Demands

Work requires standing, walking, handling equipment, exposure to weather conditions, and sometimes driving a company vehicle. Duties also involve lifting up to 50 lbs., using a hand‑held radio, and working in potentially dangerous traffic situations.

Salary and Benefits

Salary: $20.00 per hour.
Benefits: Eligible employees participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

Equal Opportunity Employer

SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting employees in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-OR-PORTLAND