Offline Operations Intern

Emma – The Sleep Company; Lisbon (CT); On-site; USD 14,704 - 17,613; Full time

Benefits offered by this job

Competitive salary including meal allowance

Employee discount on products

Private health insurance

In-house Portuguese classes

Career growth opportunities

Exciting projects

Diversity celebration events

Job summary

A leading sleep solutions provider in Connecticut is looking for a professional to join their B2B Supply Chain team. This role focuses on quality and process excellence, production and planning, logistics, and operations. Candidates should possess strong communication skills in English, be data-driven and process-oriented, and thrive in a collaborative environment. The position offers a competitive salary of €1250 monthly, private health insurance, and opportunities for personal and professional development.

Qualifications

• Skilled in data analysis and process-driven.
• Excellent communicator ready to work with global teams.
• Eager to learn and adapt in a fast-paced environment.

Responsibilities

• Analyze and improve operational processes for efficiency.
• Assist in demand forecasting and production scheduling.
• Support first-mile operations and logistics.
• Collaborate with teams to ensure client satisfaction.

Skills

Good communication skills in English

Data analysis

Process optimization

Collaboration

Adaptability

Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands‑on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture.

What you’ll do:

• You will be part of our B2B Supply Chain teams and focus on one of the following missions: Quality & Process Excellence/Production & Planning/Logistics/Operations

• Quality & Process Excellence
• Analyse and improve operational processes to increase efficiency and reduce errors
• Support the implementation of standardized workflows and quality controls
• Monitor key performance indicators and prepare regular performance reports
• Collaborate with cross‑functional teams to identify and execute process improvement initiatives

• Production & Planning
• Assist in demand forecasting and production scheduling to ensure optimal stock levels
• Coordinate with suppliers and production partners to meet delivery timelines
• Track order progress and resolve bottlenecks in the production process
• Contribute to process documentation and optimisation of planning tools

• Logistics
• Support first-mile operations, coordinating supplier collections and inbound transport
• Monitor last-mile deliveries, resolving delays and improving customer experience
• Assist with warehouse inventory tracking, stock accuracy, and process optimisation
• Manage return flows, ensuring efficient processing and clear communication with partners

• Operations
• Assist OPS account managers in coordinating with B2B partners and internal teams
• Support order management by tracking, updating, and ensuring accurate order fulfilment
• Collaborate with the customer excellence team to address client issues and ensure satisfaction
• Maintain operational dashboards, reporting performance and improvement opportunities

Who we’re looking for:

• You are equipped with good communication skills in English.
• You are skilled in data analysis, enjoying working with numbers and finding ways to improve them.
• You are process-driven, with a passion for optimising workflows and driving efficiency.
• You are an excellent communicator, ready to collaborate with teams across the globe.
• You are eager to learn, adapt, and take initiative in a fast-paced, dynamic environment.
• You are available to start in the next two months.

What we offer:

• A competitive package of 1250€ monthly (including meal allowance and Coverflex benefits)
• Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)
• Private health insurance including dental care
• In-house Portuguese classes from beginner to advanced level
• A combination of personal and company growth to accelerate your career and help you reach your goals
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
• Responsibility and decision-making authority from day one—you’ll create an impact with new, innovative ideas and help shape our company DNA
• To work and learn from experts in diverse fields and get to know your team members at exciting company events

Become an Emmie

Emma is transforming the world of sleep – and we want the highest-performing people to help us pull it off. We want you. But only if you’re willing to go all in. Only if you’re willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal‑opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days; however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!