Officer Security

IHG Hotels; United States; On-site; USD 32,000 - 47,000; Full time

Job summary

IHG Hotels is seeking a hotel security professional to perform duties ensuring the safety of guests, employees, and property. Responsibilities include patrolling, monitoring cameras, securing doors, and responding to incidents to protect assets and maintain a safe environment.

The role requires a high school diploma or equivalent and at least one year in security, with fluent English and relevant certifications preferred.

Qualifications

• High school diploma or equivalent and 1 year of security and safety experience
• Certifications in safety and/or licensed as a Security Officer may be required or preferred
• CPR and First Aid certification may be required or preferred
• Working knowledge of local laws, OSHA requirements and fire codes

Responsibilities

• Patrol and inspect assigned areas to protect property, guests and staff
• Monitor surveillance cameras and respond to alarms and safety hazards
• Secure guest rooms and assist guests with room access as needed
• Record incidents and prepare reports for security management
• Escort staff and guests to vehicles as required
• Conduct bag/personal searches per policy

Skills

Fluent English

Patrol & safety awareness

Education

High school diploma or equivalent

Job description

JOB OVERVIEW:

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.

DUTIES AND RESPONSIBILITIES:

Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to: Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions.

Maintaining the Security procedures and audit/department logs that may include lost and found, storing guests' valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.

Ensuring all guest room doors are secured and assisting guests with room access and moving/removing guest possessions or inventory if required.

Escorting staff and guests to cars if requested.

Inspecting purses, packages, or bags of employees if designated by management and employees' work identification and accuracy of employee time cards as they arrive/leave the property

Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures.

Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies, or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day's work.

Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.

Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.

Perform other duties as assigned; such as may handle deliveries received during non-business hours.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to secure the facility

Frequently bending, stooping, and kneeling

Other: Communication skills are utilized a significant amount of time when interacting with the guests and employees.

Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.

Working knowledge of local laws, investigation methods, OSHA requirements and fire codes, and life safety codes.

Problem‑solving, reasoning, motivating, organizational, and training abilities are used when an emergency situation occurs.

Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.

Mathematical skills, including basic math, are used occasionally.

May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They