OFFICE SUPPORT STAFF - CROOK COUNTY

Volunteers-of-America; Sundance (WY); On-site; USD 30,000 - 42,000; Full time

Job summary

Volunteers of America Northern Rockies seeks an Office Support Staff to provide administrative support to patients and the treatment team, handling front-desk inquiries and coordinating referrals.

The role requires a High School Diploma or GED, a valid driver’s license, and certifications such as CPR/First Aid and Mental Health First Aid within 30 days. Proficiency in Microsoft Office and strong communication are essential. This non-exempt, on-site position offers training and growth within VOA.

Qualifications

• High School Diploma or GED is required.
• Must possess and maintain a valid driver’s license.
• CPR/First Aid and Mental Health First Aid certifications required within 30 days.
• Two+ years experience supporting people in crisis or residential settings preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Answer multi-line phone system and greet visitors.
• Schedule clients for appointments and manage intake paperwork.
• Inform clients of required documents for appointments.
• Process client information changes and insurance data updates.
• Provide admin support for correspondence and reports.
• Process payments and support billing audits as needed.

Skills

Crisis management

Multitasking

Team collaboration

Organizational skills

Communication skills

Servant leadership values

Microsoft Office proficiency

Education

High School Diploma or GED

Valid driver’s license

CPR / First Aid

Mental Health First Aid

MANDT training

Tools

Outlook

Word

Excel

Job description

Office Support StaffClassification: Non-ExemptReports to: Office ManagerDate: June 2025Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.JOB DESCRIPTION____________________________________________________________________________Summary/ObjectiveThe Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.Essential FunctionsAnswer multi-line phone systemSchedule clients for appointmentsInform clients of required documentation needed for their appointmentsEnsure patients complete all paperwork, and all intake/discharge processes are completedProcess client contact and insurance information changesProvide administrative support for all written correspondenceProcess payments from clientsPrepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)CompetenciesCrisis managementAbility to work with multiple staff, clients, and agencies.Proficiency with Microsoft Office Software: Outlook, Word, ExcelAble to meet tight deadlines under pressure.Organization skillsAbility to work both independently and as part of a team.Practical oral and written communication skillsContinuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.Supervisory ResponsibilityThis position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.Work EnvironmentThis job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.Physical DemandsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.TravelSome travel is required for this position.Required Education, Experience, or Eligibility QualificationsHigh School Diploma or GEDMust possess and maintain a valid driver’s licenseMust obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)CPR / First AidMental Health First AidMANDTPreferred Education and ExperienceTwo or more years working with people experiencing mental illness and substance use problemsTwo or more years working with people who are actively experiencing a crisisTwo or more years working with people in a residential service environmentEEO StatementVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.