Office Support Specialist - Permitting

Ultipro; Center City (MN); On-site; USD 38,000 - 50,000; Full time

Job summary

Ultipro in Center City, MN is seeking a Front Desk Assistant to support the County Department with greeting visitors, answering inquiries, processing online and in-person permit applications, and handling payments. Work is performed under the supervision of the Office Manager in a full-time, on-site role.

The position emphasizes accurate data entry, record keeping, and customer-focused service, with occasional evening or weekend events as needed to support community outreach and county programs.

Qualifications

• High School diploma or GED and considerable experience, or a combination of equivalent education and experience.
• Knowledge of office practices and procedures.
• Excellent oral and written communication skills.

Responsibilities

• Acts as department receptionist; schedules/answers calls; greets clients and directs inquiries.
• Processes land use and building permits, applications, payments, and receipts.
• Enters department records and generates reports in the computer system.
• Assists with brochures, outreach, and information distribution at the front desk.
• Supports planning and zoning staff with meetings and clerical tasks as needed.

Skills

Communication skills

Office procedures

Customer service

Data entry

Education

High School diploma or GED

Tools

MS Office Suite

Tyler Enterprise Permitting & Licensing

Bluebeam

Job description

Requisition Number : OFFIC001368

• Posted : October 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Center City, MN 55012, USA

Description

Closing Date: October 18, 2026
$27.64 to $36.40 DOQ

Updated: 09/2026

Reports to: Office Manager

Position Status: Full-time; Appointed; Union

Job Location: Chisago County Government Center, Center City MN

Position Objective

Performs intermediate work assisting with front desk operations for the Department, greeting customers and receiving and responding to inquiries, assisting with on-line and in-person permit application processes, collecting and processing payments, completing and maintaining records and record requests, and related work. Work is performed under the moderate supervision of the Office Manager.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Acts as department receptionist; schedules and/or confirms appointments; answers telephones; routes calls; takes messages; greets clients/customers; determines the nature of their business; directs them to the proper person; verifies and provides routine application and land records information; requests and instructs clients/customers to complete the necessary forms and processes.
• Answers a variety of general land use and building permitting, scheduling, and inspections questions; searches files for information; schedules and logs building inspections; processes and routes building permits and applications; scans, files, and copies inspection documents and records; keeps building inspection information, records, and forms; answers general departmental questions; maintains and processes departmental records in accordance with data retention schedules and office procedures.
• Enters department records on the computer system; generates computer reports; reviews data to verify information.
• Performs typing of department materials including correspondence; memos; reports; documents; forms, lists and web site/social media materials.
• Files departmental correspondence; forms and documents; searches and retrieves closed files; catalogs, scans and maintains new and existing department files as directed and in accordance with data retention and data request policies.
• Reviews, copies, catalogs, scans, routes and distributes department files and building permit records following data practices and office procedural guidelines.
• Assists with the development and maintenance/distribution of department brochures, forms, outreach, and informational guides at the reception desk. May periodically attend community festivals/events and disseminate department and county information requiring infrequent but occasional evening or weekend hours.
• Interprets basic building and septic permit plans, estimates square footage and valuations of houses/buildings from blueprints, assists clients in the completion of building, septic system, and occasional land use permit applications, computes, collects and receipts related fees.
• Processes receipts and payments for permits and services. Assists with reconciliation and deposit of funds in accordance with office policy.
• May occasionally assist in processing of land use/zoning applications such as variances, plats, and conditional use permits, and provides information to the public regarding application process, scheduling, and procedure. Performs a backup support role that may require evening meeting attendance to assist with administrative and clerical tasks and meeting minutes in support of planning and zoning staff and citizen commission meetings.
• Assists in monitoring and maintaining department informational kiosk and web site content and activity.
• Performs other duties as assigned. Assists other departmental staff with administrative and special project tasks as directed.

Knowledge, Skills, and Abilities

• Knowledge of office practices and procedures.
• Knowledge of spelling, grammar and punctuation.
• Skill in the operation of a computer and printer, word processor, fax, scanner, copier, general office machinery and other office related equipment.
• Knowledge and ability to use MS Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, Teams, etc.) and actively learn and become proficient with county computer systems and programs and new and changing software and computer programs including Tyler Enterprise Permitting and Licensing and Bluebeam.
• Excellent oral and written communication skills.
• Must be able to maintain composure under stress.

Desired Minimum Qualifications

High School diploma or GED and considerable experience, or a combination of equivalent education and experience.

Special Qualifications

None.

Tools and Equipment Used

Calculator, personal computer, copy machine, scanner, telephone, standard office equipment, and facsimile machine.

Working Conditions

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• This classification occasionally involves physical agility requirements such as climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.
• Sensory requirements include standard vision requirements; vocal communication is required for conveying detailed or important instructions to others accurately, loudly or quickly; and hearing is required to receive detailed information through oral communication and/or to make fine distinctions in sound.
• While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is usually moderately quiet in the office.

Physical Exertion (Pounds)

Up to 10

Seldom

Up to 25

Occasional

Up to 50

Seldom

Up to 100

Seldom

100 or more

Seldom

Applicants for appointment to this position will be required to submit a formal application and may be subject to rating of education and experience, oral interview and/or reference check, background investigation, criminal history check, drug testing. Job related tests may be required of any applicant.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee as is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.