Office Support Specialist – Hourly

Catawba County Government; Hickory (NC); On-site; USD 22,000 - 28,000; Part time

Job summary

Catawba County Social Services is seeking an Office Support Specialist to provide essential administrative support to Child Welfare staff. This part-time, hourly role (up to 20 hours weekly) ensures accurate imaging, tracking, and filing of records for children in foster care, working with PATH NC and medical records.

The position requires strong organizational skills, attention to detail, and the ability to adapt to changing systems.

Qualifications

• Bachelor's degree in any field; OR Associate’s degree in Business Administration or related field; OR High school diploma or GED equivalent and 1 year of office/clerical experience
• Excellent computer skills and ability to navigate multiple computer systems
• Strong follow-up and communication skills

Responsibilities

• Scan, image, and upload Child Welfare records into PATH NC using established naming conventions and organizational protocols
• Maintain accurate, well-organized records to ensure files can be quickly located when needed
• Request, receive, log, and upload medical and birth records for children in foster care, including records related to medical and dental appointments
• Develop and maintain a tracking system for outstanding record requests and conduct weekly follow-up
• Distribute completed medical records to assigned social workers
• Provide general office support, including covering phones and assisting with special projects as needed

Skills

Excellent computer skills

Strong organizational skills

High attention to detail

Ability to multi-task

Proficiency with email/office devices

Light work (lift up to 25 lbs)

Education

Bachelor's degree (any field)

Associate’s degree in Business Administration or related field

High school diploma or GED + 1 year office/clerical experience

Job description

Catawba County Social Services is seeking an Office Support Specialist to provide critical administrative support to Child Welfare staff. This position ensures compliance with record retention requirements and supports timely access to medical records for children in foster care through accurate imaging, tracking, and record management.

This position is hourly part-time, working no more than 20 hours per week, and is not eligible for benefits.

• Scan, image, and upload Child Welfare records into PATH NC using established naming conventions and organizational protocols
• Maintain accurate, well-organized records to ensure files can be quickly located when needed
• Request, receive, log, and upload medical and birth records for children in foster care, including records related to medical and dental appointments
• Develop and maintain a tracking system for outstanding record requests and conduct weekly follow-up
• Distribute completed medical records to assigned social workers
• Provide general office support, including covering phones and assisting with special projects as needed

• Bachelor's degree in any field; OR
• Associate’s degree in Business Administration or related field; OR
• High school diploma or GED equivalent and 1 year of office/clerical experience

• Excellent computer skills and ability to navigate multiple computer systems
• Strong organizational skills with the ability to multi-task effectively
• High attention to detail and accuracy in record-keeping
• Ability to remain flexible as systems and requirements change
• Strong follow-up and communication skills
• Proficiency with email and standard office equipment, including scanners and copiers
• This position is considered light work, lifting up to 25 pounds